Patrick O'Hearn Email & Phone Number

Vienna, Virginia, United States

Washington D.C. Metro Area

Washington D.C. Metro Area

Manage and deliver large-scale eDiscovery engagements. Work with large multi-national corporations to establish and develop methodologies and best practices for litigation preparedness, legal hold procedures, ESI preservation and collection strategies, data processing and document reviews. Provide case management and advisory services for complex litigations, regulatory inquiries and internal investigations. Work directly with IT to install and configure software in client network or in cloud data center.

Washington D.C. Metro Area

Worked within the Veritas group that Symantec spun off and sold to Carlyle.

Washington D.C. Metro Area

Clearwell acquired by Symantec.

Provide consultative services to clients to assess litigation support needs, identify most effective solutions, assist in design and implementation of solutions. Accountable for overall technical and financial success for clients and Merrill. Develop detailed project specifications including document and electronic data collection and processing as well as database and workflow design. Lead project teams consisting of project manager, project coordinator, solutions engineer, and other required resources to ensure quality of deliverables, tracking to schedules, and status reporting. Develop and distribute best practices within organization.Administer sales presentations, demonstrations and trainings. Primary liaison between Clients and Sales, Product Development, and Operations. Responsible for generating reoccurring revenue through repeat business and create referencable accounts.

Provided overall team leadership and management in support of multiple complex litigation projects. Lead design, development and delivery of electronic discovery projects and web based litigation support systems. Worked directly with client to foster overall satisfaction, maintain proper communications, and ensure project success. Develop thorough understanding of project workflow, critical path and timelines. Set proper expectations for scope, deadlines, and cost. Established, documented and distributed best practice solutions to organization.

Managed all aspects of customer service for Internet HR/Employee portal company. Responsible for developing and delivering customer service strategy. Built organization to service 70+ clients with over two million employees. - Devised and executed a comprehensive strategy to reduce customer service costs while maintaining the highest level of quality and service. Delivered 40% cost savings during first two quarters. - Transitioned email processing to offshore service provider. Negotiated 25% reduction in email transaction fees.- Created and delivered all training and scripting.- Developed and maintained knowledge base.