Patrick Vaughan Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Lead Partner Manager for the new Citi x Wayfair MasterCard and Private Label Credit products

- Owner of customer experience across owned and influenced digital properties for 24MM+ Sears Card Holders.- Establish strategic goals and roadmap for cross-functional team including Digital COE, Marketing, Risk, and Operations.- Direct connection to our client's digital leaders including Sears.com, and Sears Mobile Apps. - Partnered with centralized digital and research teams to create comprehensive cross-retailer study of credit’s influence on consumer purchasing behavior. Translated research into white papers and presentations that fostered key relationships and influence Citi and the client’s digital investment strategy.- Widely recognized as an innovative organizational change agent, responsible for developing digital strategies beyond the immediate client focus to position the Citi as a digital industry leader. - Mentor startups accepted to Citi Accelerator(incubator) Program. Provide early stage disruptive businesses with expertise and market perspective as they ready their business for broader launch.

Greater Chicago Area

- Manage product team for digital and mobile acquisitions and serve as a key leader in the overall digital program - Own visionary product road map for customer applications for mobile and internet - Created Citi's first mobile optimized acquisitions website - Delivered best in class product redesign of online application for more than 30 partners- Created first "QR Card" which launched April 2013 on the Home Depot consumer credit card and incorporates QR marketing into the back of credit card plastic that engages customers in a variety of mobile marketing and servicing opportunities- Consult and coordinate road map with key retail partners- Lead innovation and brainstorming sessions with internal and external partners- Mentor and develop product leads on project delivery and leadership- Co-owner of merchant tools road map which includes in-store tablet acquisitions designed to deliver the next generation of B2B credit tools- Lead cross-functional teams of contributors to acquisitions and merchant tool road maps that incorporate key experts from product development, technology, risk, operations, and other core business functions- Serve as a key expert to business development team for evaluating and customizing digital strategy for new prospects- Participate in accelerated delivery team tasked with evaluation of projects for agile delivery

Elk Grove, Il

- Created all mobile strategy for Citi Retail Services, including the first overall mobile roadmap and digital payments and mobile wallet strategies - Oversaw execution of mobile projects. Delivered the the first mobile-servicing website - Led innovation and brainstorming sessions with more than 20 key retail partners including Macys, Sears, Home Depot, and Zales- Created presentation and education materials for key executives- Drove mobile expertise throughout the organization

- Oversee partner banner, interstitial, and offers within transaction advertising on CitiCards.com - Manage creative and strategic online advertising process for 30+ credit card partnerships including Sears, The Home Depot and American Airlines- Created custom reporting suite for all advertising activity within Account Online, automatically producing more than 60 reports per month for internal and partner analysis.

- Managed Google AdWords and Web Banner Campaigns - Consolidated all web-related compliance, information security and risk management functions throughout the business to better protect critical customer and market data.- Led cross functional projects to improve website conversion and user experience.- Acted as internal consultant, advising on emerging technology and industry trends

- Led cross-functional effort to create the award-winning Diners Club USA and Canada websites - Developed strategies and tactics for the new site; led meetings with ECM (existing customer management), acquisition and operations staff to determine information architecture and coordinate copywriting; wrote business requirements; ensured timely delivery of project goals; managed relationships with external vendors and oversaw design process- Created enhanced metrics system to evaluate key aspects of user experience and translate those results into continuous site improvement.- Oversaw all maintenance of dinersclubnorthamerica.com- Managed department budget, working with finance division to identify opportunities for cost savings and process streamlining- Consolidated technology contractor billing across marketing department to ensure cost control - Supported vendor management process leading to a cost reduction of 12%.- Created a plan to eliminate cost overruns associated with contractor by implementing improved scheduling of vendors resulting in a 27% cost savings and a 30% reduction in project creator and approver workloads.

Computer Science

Honors Degree, Web Development And Business Programming