Paul C. Email & Phone Number

United States

Washington DC-Baltimore Area

• SME as a Network Operations Center Technician providing oversight by implementing, maintaining, and repairing IP switching, routing, firewalls, and remote access protocols.
• SME on Networking Technologies such as LAN/ WAN, Ethernet, TCP/ IP, SNMP, VPN, SFTP, VLAN, VoIP, DNS, and DHCP.
• SME with Diagnostic Tools such as SolarWinds, V-Sphere, PuTTY, Windows Remote Desktop, WhatsUp Gold, CatTools, Viasat SSO, SSH, Netcool, Riverbed, Cisco AnyConnect, BMC Remedy, BMC FootPrints, Cisco UCM, and IPAM.
• Provided 24/7 monitoring, analysis, surveillance, troubleshooting, and incident management of the data center environments information security hardware/ software technology through the SDC SharePoint.
• Monitored, analyzed, and conducted break-fix management of the SDC network infrastructure that comprises local/ remote signal offices, servers, routers, data centers, switches, data/ telecom equipment closest, and.
• Generated reports for UP times, bandwidth usages, server utilizations, and other key metrics.

Baltimore, Maryland, United States

Fort George G. Meade, Maryland, United States

• EITS (Enterprise Information Technology Services) contract to support DCSA clientele.
• Certified as a DCSA (Defense Counterintelligence Security Agency) Trusted Agent to distribute SIPR tokens to cleared personnel.
• Team Lead for 2022 Thin Client project for CAF personnel, 2021 Cache Credential project for Background Investigation (BI) clients, and assisted the 2021 Windows 1909 & 20H2 Migration Project for DCSA.
• Subject Matter Expert (SME) in imaging over +1000 machines to 1909 and 20H2 migration.
• SME on PowerShell ISE scripts to establish DCSA clientele accounts for NIPR and SIPR databases.
• SME on analysis, administration, and support of VDIs/ Zero Thin Clients/ Thin Clients for NIPR based operations.

Lexington Park, Maryland, United States

• Team Lead for 2020 Windows 1909 Migration Project imaging over 500+ machines.
• Carried out 20+ technical/ mission critical calls daily for 76,000 users and 500+ computers.
• Provided daily technical support for CAC access, email, network connectivity, system maintenance, and hardware troubleshooting.
• Managed multiple networking protocols, installed routers, and configured IP addresses for Navy personnel & contractors.
• Resolved over +500 tickets in ticketing systems such as HP Service Manager.
• Significantly improved to 100% likelihood of Tier II abilities to provide an updated laptop for use as a loaner or by supervisors at any given time.

Manassas, Virginia, United States

• State activated duty mission January 6th, 2020 to conduct riot control operations for Capitol Police during the Capitol riot.
• Conducted riot control for State Active Duty missions to Charlottesville, VA (2017), and Richmond, VA (2018 & 2020).
• Promoted to E-5 position as a Sergeant conducting military police operations in investigating and analyzing incident reports.
• Provided leadership quality training to groups of 10-30 lower enlisted soldiers emphasizing Military Police training.
• Provided strong proficiency in documentation of incident response reports for Military Police operations.

Herndon, Virginia, United States

• Analyzed and investigated alarm logs on Intrusion Detection System for C-Cure 9000 as a Security Control Center operator.
• Conducted threat monitoring and countermeasures on Transportation Security Administration (TSA) alert systems log.
• Provided strong proficiency of writing documentation for TSA security incident reports.
• Provided excellent worldwide customer service to clients by assisting, investigating, and finding solutions in resolving issues

Bachelor Of Arts - Ba, Philosophy

Bachelor Of Arts - Ba, Philosophy