Paul C. Email & Phone Number

United States

Washington Dc-Baltimore Area

• SME as a Network Operations Center Technician providing oversight by implementing, maintaining, and repairing IP switching, routing, firewalls, and remote access protocols.• SME on Networking Technologies such as LAN/ WAN, Ethernet, TCP/ IP, SNMP, VPN, SFTP, VLAN, VoIP, DNS, and DHCP. • SME with Diagnostic Tools such as SolarWinds, V-Sphere, PuTTY, Windows Remote Desktop, WhatsUp Gold, CatTools, Viasat SSO, SSH, Netcool, Riverbed, Cisco AnyConnect, BMC Remedy, BMC FootPrints, Cisco UCM, and IPAM. • Provided 24/7 monitoring, analysis, surveillance, troubleshooting, and incident management of the data center environments information security hardware/ software technology through the SDC SharePoint.• Monitored, analyzed, and conducted break-fix management of the SDC network infrastructure that comprises local/ remote signal offices, servers, routers, data centers, switches, data/ telecom equipment closest, and associated support equipment.• Generated reports for UP times, bandwidth usages, server utilizations, and other key metrics.• Monitored automated and end user incidents/ outage reporting troubleshooting, and resolving problems via BMC FootPrints.• Generated email management services/ storage management network discovery, assessments of policy enforcement firewalls, and intrusion prevention system (IPS) while monitoring Antivirus scanning and remediation patching of software. Also, whitelisted shared threat analysis optimization and quality of service reporting/ traffic management performance reports alongside recommended improvements to networks.• Collaborated with network engineers, equipment vendors, field technicians, and telecom carries in effectively troubleshooting/ resolving various types of networking outages/ issues.• Assisted Tier I-II helpdesk by utilizing PowerShell ISE and Windows Active Directory in troubleshooting scripts, and enabling client’s accounts with appropriate permissions.

Baltimore, Maryland, United States

Fort George G. Meade, Maryland, United States

• EITS (Enterprise Information Technology Services) contract to support DCSA clientele.• Certified as a DCSA (Defense Counterintelligence Security Agency) Trusted Agent to distribute SIPR tokens to cleared personnel.• Team Lead for 2022 Thin Client project for CAF personnel, 2021 Cache Credential project for Background Investigation (BI) clients, and assisted the 2021 Windows 1909 & 20H2 Migration Project for DCSA.• Subject Matter Expert (SME) in imaging over +1000 machines to 1909 and 20H2 migration.• SME on PowerShell ISE scripts to establish DCSA clientele accounts for NIPR and SIPR databases.• SME on analysis, administration, and support of VDIs/ Zero Thin Clients/ Thin Clients for NIPR based operations.• SME on troubleshooting Microsoft Office 365 Suite support services, VPN Cisco AnyConnect Secure Mobility Client Access, and configuring VMware Horizon application.• Created SOP guides in training multiple technicians to support DCSA daily operations. • Utilized DEPO (Defense Enterprise Provisioning Online) to configure email accounts for new and current DCSA personnel.• Troubleshot and resolved over +1000 tickets via Smart IT Remedy and Service Now ticketing systems.• Assisted System Administrators in printer migrations from CAF/ NBIS/ BI/ OPM to DCSA network.• Supported Network Engineers during network investigations to reestablish network connections for DCSA personnel.• Investigated and tested security systems for encrypting content for DCSA personnel while troubleshooting/ resolving all software, hardware, and network issues.• Resolved user’s questions and concerns in a fast paced, high pressure environment.

Lexington Park, Maryland, United States

• Team Lead for 2020 Windows 1909 Migration Project imaging over 500+ machines.• Carried out 20+ technical/ mission critical calls daily for 76,000 users and 500+ computers.• Provided daily technical support for CAC access, email, network connectivity, system maintenance, and hardware troubleshooting.• Managed multiple networking protocols, installed routers, and configured IP addresses for Navy personnel & contractors.• Resolved over +500 tickets in ticketing systems such as HP Service Manager.• Significantly improved to 100% likelihood of Tier II abilities to provide an updated laptop for use as a loaner or by supervisors at any given time.

Manassas, Virginia, United States

• State activated duty mission January 6th, 2020 to conduct riot control operations for Capitol Police during the Capitol riot.• Conducted riot control for State Active Duty missions to Charlottesville, VA (2017), and Richmond, VA (2018 & 2020).• Promoted to E-5 position as a Sergeant conducting military police operations in investigating and analyzing incident reports.• Provided leadership quality training to groups of 10-30 lower enlisted soldiers emphasizing Military Police training.• Provided strong proficiency in documentation of incident response reports for Military Police operations.

Herndon, Virginia, United States

• Analyzed and investigated alarm logs on Intrusion Detection System for C-Cure 9000 as a Security Control Center operator.• Conducted threat monitoring and countermeasures on Transportation Security Administration (TSA) alert systems log.• Provided strong proficiency of writing documentation for TSA security incident reports.• Provided excellent worldwide customer service to clients by assisting, investigating, and finding solutions in resolving issues

Bachelor Of Arts - Ba, Philosophy

Bachelor Of Arts - Ba, Philosophy