Paul Elliott work email
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Paul Elliott personal email
COO, CEO and board director with extensive experience of leading and transforming large-scale service organisations in a variety of sectors, including financial services, telecoms, energy, healthcare, education and social care. Experienced consultant and board advisor, with clients ranging from start-ups to household names in both the public and private sector.
Medica Group
View- Website:
- medicagroup.co.uk
- Employees:
- 291
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Chief Transformation OfficerMedica GroupSheffield, Gb
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Interim Managing Director, UkMedica Group Dec 2024 - PresentHybridInterim Managing Director of Medica UK and member of Medica Group executive team.
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DirectorSystemic Interventions Limited Aug 2017 - PresentSheffield, United KingdomManagement consultancy provided services ranging from strategic reviews and board advisory to operating site turnarounds and management training. Clients include large public and private sector organisations and small start-ups in technology and services. -
Honorary Professorial Teaching FellowUniversity Of Warwick - Warwick Business School Feb 2018 - PresentWarwickLecturing on Operations Management (OM) on MBA programmes, lead OM tutor for the award-winning Global Online MBA, and author of OM course materials for Global Online MBA. Strong interest in applying lean, flow, and systems thinking principles to service sector organisations. -
Chief Operating OfficerAcorn Care And Education (Now Part Of Outcomes First Group) Feb 2014 - Jul 2017Bolton, United KingdomBoard member (investor-director) of UK's largest children's service group. P&L responsibility for Acorn's core businesses of Fostering (UK's second largest private agency with 1,500+ carers and placements) and Special Education Needs schools (17 private SEN schools including five with integrated children's home services). Group-wide responsibility for operations, marketing and business Development. Turned around underperforming services, leading to highest quality in the sector and to successful PE exit via a trade sale.
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Customer Service & Healthcare DirectorBupa May 2009 - Jan 2014Manchester, London And Staines, United KingdomBoard member of UK's leading healthcare insurance business. Responsible for healthcare strategy, healthcare commissioning, healthcare delivery (health assessment centres, occupational health centres and on-site corporate medical centres), provider relations, customer service and claims management. Also chair of Bupa Dental Services. P&L responsibility for Bupa clinics and Occupational Health services, and budget responsibilities of c. £2bn pa healthcare expenditures and c. 3,000 FTE. Led development and delivery of highly successful new strategy based on member guidance (open referrals), providing healthcare expertise to members, and using evidence-based care-pathways to address unwarranted variation. The changes cut complaints by half, increased member satisfaction, dramatically reduced claims costs, and led to improved healthcare outcomes. -
Customer Service & Operations DirectorE.On Jun 2005 - Aug 2008Nottingham, United KingdomBoard member responsible for contact centres, cross sales, billing, credit management, collections and meter reading services for 6m+ customer business. Budget responsibilities of £300m+ and 6,000+ FTE. Led transformation programme that cut complaints to energywatch by 90% within 12 months, saved millions in costs, increased employee retention and satisfaction, and took E.ON from last to first in industry rankings for billing accuracy and service. -
Chief Executive, Bt DirectoriesBt Oct 2001 - Jun 2005London, United KingdomChief Executive of BT Directories, a 5,000 FTE division responsible for providing directory enquiries, operator services, emergency services (UK 999s), the BT Phonebook and online directory services. Led BT Directories through liberalisation of the directory enquiries market, retaining market lead and profitability by increasing ARPU and developing new advertising sales business for the BT Phonebook and website. -
Head Of OperationsFirst Direct Dec 1997 - Sep 2001Leeds, United KingdomMember of First Direct leadership team. Responsible for 1,200 FTE function providing banking, credit & debit card, mortgage, foreign, share dealing and new account services. Also responsible for customer relations, business process improvement and facilities management.Led First Direct's transformation from conventional service delivery model (front-office-back-office with workflow queues) to a Lean model based on fast flow (still used by First Direct today). -
Head Of New BusinessFirst Direct Apr 1995 - Nov 1997Leeds, United KingdomHead of 200 FTE sales and application processing department. Achieved record acquisition levels in both 1996 and 1997.
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Business Improvement ManagerFirst Direct Jan 1994 - Mar 1995Leeds, United KingdomInternal Business Improvement Consultant leading process reviews and re-design programmes.
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ManagerHsbc Retail Banking And Wealth Management Aug 1987 - Dec 1993Graduate Trainee, followed by managerial roles in Operations, Marketing and Corporate Banking.
Paul Elliott Skills
Paul Elliott Education Details
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Business Studies -
Kaskenmoor School
Frequently Asked Questions about Paul Elliott
What company does Paul Elliott work for?
Paul Elliott works for Medica Group
What is Paul Elliott's role at the current company?
Paul Elliott's current role is Chief Transformation Officer.
What is Paul Elliott's email address?
Paul Elliott's email address is pa****@****ail.com
What schools did Paul Elliott attend?
Paul Elliott attended The University Of Sheffield, Kaskenmoor School.
What skills is Paul Elliott known for?
Paul Elliott has skills like Leadership, Management, Strategy, Business Transformation, Stakeholder Management, Business Strategy, Change Management, Management Consulting, Performance Management, Team Management, Operations Management, Strategic Planning.
Who are Paul Elliott's colleagues?
Paul Elliott's colleagues are Dana Florescu, Holly Davenport, Fiona Gould, Rabindra Kumar Mangaraj, Will Bridges, Jaren Galetti, Gary Hopson.
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