Paul Mcdonald Email & Phone Number

Merida, Yucatán, Mexico

Job Role: Customer Service & Social Media SpecialistCustomer Service Specialist Tasks:•Monitor customer inquiries/complaints via Zoho Desk, Nextiva & Social Channels.• Answering customer inquiries or passing them to the appropriate team member/department.• Work to resolve support tickets in a fast and professional manner.• Identifying customer needs and helping customers use specific product features.• Processing complaints, replacement batteries and, if appropriate, issuing refunds.• Logging & Documenting all Customer Replacements/ Refunds. • Follow up with customers to ensure their issues are resolved.• Work with management to stay updated on product knowledge.• Monitor Slack Channels • Updating Zoho CRM with New Client - Marketing contact Email addresses• Exporting reports via Zoho & Importing/mapping CSV file via Mailchimp• Update weekly, Client Marketing assets material via Dropbox. • Assist with creation of Mailchimp Campaigns & updating Mailchimp Audience lists. Social Media Specialist Tasks: • Help build and execute social media strategies • Assist with creating content for social media/ editorial calendar for all social media channels via third-party apps such as; Monday & Later• Monitor basecamp: Publish & create client demo/ shout out stories for FB & IG daily. • Generate, edit, publish, & share content daily via all Social channels• Engage with targeted IG account followers for 2 hours daily between Angel & myself. • Monitor user-generated content and messages appropriately, based on company and community policies. • Build meaningful relationships with social community members through dialogue and messaging. • Collaborate with the sales department to manage and coordinate promos.

Nevada City, California

-Sales manager: generating sales from cold calling & emails, follow up calls & e-mails-Managing Wholesale and Consignment accounts.-Managing Amazon seller and customer service management.-Creating brand website content, IE - ingredients page for paavaniayurveda.com , via WordPress.-Twitter/Etsy Ad Campaigns-SEO for Etsy & Amazon-SEO: connecting clients with other companies to collaborate with for off-site SEO-Booking sales demos and tabling events for clients-Inventory management-Point of Sales Integration - Square, & Swipe services

London, United Kingdom

Provide superior technical support via phone and email to Vuelio customers - Fully own complex customer queries, handling troubleshooting, liaising with external providers and escalations to fully resolve customers’ issue- Identify situations where Professional Services may be needed- Respond to customer queries in a timely manner and/or in line with service level agreements and support guidelines- Educate and empower customers to become better Vuelio users- Manage migration of client’s data across platforms.- Importing/mapping CSV file- Monitoring media press- Updating/Creating client Press release templates via HTML

London, United Kingdom

• Respond to support tickets from customers and partners in line with established standard levels • Work to resolve support tickets in a fast and professional manner• Maintain ownership of issues and ensure client remains updated on the progress of resolving their support ticket• Ensure all queries received via email, phone, and conversations are logged in the support system• Ensure all escalated customer issues are logged in bug/feature handling system• Provide regular reporting on outstanding customer issues to Customer Support Manager• Ensure all live chat request are answered/dealt with in a professional manner.

London, United Kingdom

• First tier global support bridging the gap between the customer service agents and the eCommerce teams to manage all online business and supplier relations• Channelling global customer queries to the relevant departments and generating daily analytics reporting on email activity• Prioritising customer queries, to ensure high profile and urgent issues get resolved within the defined SLAs• Efficiently resolve conflict management• Capable of working to and achieving team targets • Data Entry - logging all queries efficiently and accurately• Review fraudulent activity and process refund/recharges • Liaising with suppliers to track and troubleshoot deliveries to ensure timely• Training peers on systems and processes

Melbourne, Australia

Solving customer enquiries within agreed time scalesHandling queries across a range of subjects Handle incoming call / outbound calls in a professional manner

Worcester, United Kingdom

Adherence to email processing and escalation targetsProcessing customer service requests in an accurate and timely mannerPerforming administrative functions

Worcester, United Kingdom

Setting appointments for sales team to meet with decision makersLiaising with managers, engineers, and contractorsArranging engineer work loadsFollowing up on leads from potential customers

Worcester, United Kingdom

Handling inbound calls from existing customersTaking payments and making alterations to their accountsScheduling and prioritising of workloadProviding an efficient and professional advisory service in line with individual and departmental service targets

Foundation Degree, Business, Management, Marketing, And Related Support Services

Education record