Paul Webb Email & Phone Number

Bradenton, Fl, Us

Bradenton, Florida, United States

- Lead a team of IT Service Desk and Network Infrastructure professionals in delivering end-to-end IT services, including incident management, problem resolution, service requests, and change management, to ensure high levels of service availability and performance.- Collaborate closely with stakeholders to define and document service-level agreements (SLAs) and key performance indicators (KPIs) to measure and report on service delivery performance.- Implement ITIL-based service… Show more - Lead a team of IT Service Desk and Network Infrastructure professionals in delivering end-to-end IT services, including incident management, problem resolution, service requests, and change management, to ensure high levels of service availability and performance.- Collaborate closely with stakeholders to define and document service-level agreements (SLAs) and key performance indicators (KPIs) to measure and report on service delivery performance.- Implement ITIL-based service management best practices to streamline processes and improve service quality, resulting in a 100% customer satisfaction rating.- Manage vendor relationships and contracts, negotiating cost-effective agreements and ensuring adherence to SLAs.- Negotiated and transferred Microsoft Licensing to new CSP to significantly decrease the cost- Negotiated with new printer vendor to replace all enterprise printers and significantly decrease leased cost.- Oversee the development and execution of service improvement plans (SIPs) to address recurring issues and enhance service performance.- Conduct regular service reviews with clients to identify opportunities for improvement and discuss service performance, maintaining a client satisfaction rating of 100%.- Develop and manage the IT service delivery budget, optimizing resource allocation and controlling costs while maintaining service excellence.- Spearhead disaster recovery and business continuity planning efforts, ensuring the availability of critical IT services in the event of disruptions.- Mentor and coach team members, fostering a culture of continuous improvement and professional development. Show less

Bradenton, Florida, United States

- Lead and supervised a team of IT support professionals, fostering a culture of excellence, collaboration, and continuous improvement.- Developed and maintained service desk procedures and workflows, ensuring efficient incident management and adherence to ITIL best practices.- Implemented robust ticketing and incident tracking systems, resulting in a reduction in response and resolution times.- Collaborated with cross-functional teams to prioritize and resolve complex technical… Show more - Lead and supervised a team of IT support professionals, fostering a culture of excellence, collaboration, and continuous improvement.- Developed and maintained service desk procedures and workflows, ensuring efficient incident management and adherence to ITIL best practices.- Implemented robust ticketing and incident tracking systems, resulting in a reduction in response and resolution times.- Collaborated with cross-functional teams to prioritize and resolve complex technical issues, minimizing business disruptions.- Established key performance indicators (KPIs) to measure and report on service desk performance, consistently meeting or exceeding targets.- Conducted regular training sessions for service desk staff to enhance technical knowledge and customer service skills, resulting in 100% customer satisfaction score.- Proactively identified and addressed service desk bottlenecks, leading to improvement in first-call resolution rates.- Managed escalations and major incidents, ensuring timely resolution and communication to stakeholders.- Collaborated with vendors to procure hardware and software, negotiate contracts, and maintain strong vendor relationships.- Prepared and presented service desk performance reports to senior management, offering insights and recommendations for improvement.- Oversaw the service desk budget, optimizing resource allocation and cost control while maintaining service quality. Show less

Bradenton, Florida, United States

HR • Payroll • Work Comp • Benefits • Risk MgmtAs a Business Consultant at CoAdvantage, I engaged in outbound sales activities and met with external businesses to promote and sell the product suite. My responsibilities included:• Conducting cold calls to initiate contact, arranging appointments, and personally meeting with business owners to discuss offerings in payroll, benefits, and workers' compensation.• Signing on new clients and ensuring ongoing satisfaction with the… Show more HR • Payroll • Work Comp • Benefits • Risk MgmtAs a Business Consultant at CoAdvantage, I engaged in outbound sales activities and met with external businesses to promote and sell the product suite. My responsibilities included:• Conducting cold calls to initiate contact, arranging appointments, and personally meeting with business owners to discuss offerings in payroll, benefits, and workers' compensation.• Signing on new clients and ensuring ongoing satisfaction with the product, fostering long-term partnerships.• Demonstrating effective communication skills by engaging with business owners, reassuring as CoAdvantage assumed responsibility for employees and business operations Show less

Bradenton, Florida Area

As a Product Analyst at CoAdvantage, I triaged application issues and provided software support, primarily focusing on Quality Assurance (QA) for a newly developed software system. My key achievements include:• Identifying critical issues overlooked by the Development Team, guaranteeing the software's reliability and achieving a flawless deployment across the company.• Offering triage and resolving issues for Operations and other business groups as required, ensuring seamless… Show more As a Product Analyst at CoAdvantage, I triaged application issues and provided software support, primarily focusing on Quality Assurance (QA) for a newly developed software system. My key achievements include:• Identifying critical issues overlooked by the Development Team, guaranteeing the software's reliability and achieving a flawless deployment across the company.• Offering triage and resolving issues for Operations and other business groups as required, ensuring seamless operations and smooth workflow across departments.• Tracking and reporting common trends to the Supervisor of Application Support, assisting with report requests as needed. Show less

Bradenton, Florida, United States

As an Infrastructure Team Member at CoAdvantage, I oversaw virtual machine issues within the Citrix environment, managed Office 365, Azure, and Active Directory systems, and ensured all workstations and servers were patched and up-to-date. My notable accomplishment includes:Upgrading all machines to Windows 10 and facilitating the transition of all staff from desktop PCs to laptops, enabling mobility and flexibility, particularly during office closures.

Bradenton, Florida, United States

- New Age Technology Solutions, Inc - Managed Service Provider (MSP) - Sold business in 2018- Provided visionary leadership to the organization, driving strategic planning, business development, and operational excellence.- Expanded the client base by 25% per year leading to a 15% to 20% annual revenue growth.- Oversaw the development and implementation of managed IT services, cloud solutions, and cybersecurity offerings, positioning the company as an industry leader.-… Show more - New Age Technology Solutions, Inc - Managed Service Provider (MSP) - Sold business in 2018- Provided visionary leadership to the organization, driving strategic planning, business development, and operational excellence.- Expanded the client base by 25% per year leading to a 15% to 20% annual revenue growth.- Oversaw the development and implementation of managed IT services, cloud solutions, and cybersecurity offerings, positioning the company as an industry leader.- Established strong vendor partnerships and negotiated favorable contracts to support cost-effective service delivery.- Fostered a culture of innovation, driving continuous improvement initiatives, including early hosted cloud migrations.- Monitored industry trends and emerging technologies to keep the MSP at the forefront of technological advancements.- Maintained financial stability through effective budgeting, cost control, and revenue optimization, achieving consistent profitability.- Defined and executed the company's IT strategy, aligning technology initiatives with overall business goals.- Led the IT department in delivering secure, scalable, and efficient technology solutions to meet client needs.- Implemented ITIL-based processes and best practices, resulting in improved service quality and client satisfaction.- Oversaw the development and management of the IT infrastructure, including networks, servers, and cybersecurity measures.- Directed the IT team in ensuring high system availability, disaster recovery planning, and business continuity.- Spearheaded digital transformation initiatives, leveraging emerging technologies to enhance service delivery and client experiences. Show less

Bradenton, Florida, United States

- Led a team of IT technicians, providing guidance, mentoring, and technical leadership to ensure efficient IT operations.- Managed and maintained the organization's IT infrastructure, including servers, networks, workstations, and software applications, to ensure high availability and reliability.- Oversaw IT budgeting, cost control, and procurement processes, optimizing resource allocation.- Managed vendor relationships, negotiated contracts, and evaluated technology solutions for… Show more - Led a team of IT technicians, providing guidance, mentoring, and technical leadership to ensure efficient IT operations.- Managed and maintained the organization's IT infrastructure, including servers, networks, workstations, and software applications, to ensure high availability and reliability.- Oversaw IT budgeting, cost control, and procurement processes, optimizing resource allocation.- Managed vendor relationships, negotiated contracts, and evaluated technology solutions for effectiveness and cost-efficiency.- Developed and executed IT strategies and roadmaps in alignment with business goals- Implemented IT security policies and procedures, conducting regular audits and vulnerability assessments to protect against threats and vulnerabilities.- Oversaw the deployment of hardware and software upgrades, ensuring minimal disruption to business operations.- Spearheaded disaster recovery and business continuity planning efforts, minimizing downtime in case of disruptions.- Collaborated with cross-functional teams to plan and execute IT projects, including system migrations, upgrades, and new technology implementations.- Established and maintained vendor relationships, negotiating contracts and managing vendor performance.- Conducted IT staff training and development programs, enhancing technical skills and knowledge across the team.- Provided escalated technical support for complex issues and incident resolution, ensuring timely and effective solutions. Show less

Managed multiple employees in a large corporate environment.Managed all support requests from the help desk and assigned to Hardware technicians for completion.Followed up with all employees once work was completed to verify jobs were completed and could be closed out.Setup and configured servers for branch locations.Replaced all branch servers and setup network to remove multiple domains and merge into one.Setup new branch locations including server, all workstations, and… Show more Managed multiple employees in a large corporate environment.Managed all support requests from the help desk and assigned to Hardware technicians for completion.Followed up with all employees once work was completed to verify jobs were completed and could be closed out.Setup and configured servers for branch locations.Replaced all branch servers and setup network to remove multiple domains and merge into one.Setup new branch locations including server, all workstations, and network.Responsible for coordinating internal employee location changes and asset management.Assisted in daily work order completion to make sure work requests were closed out in a timely manner.Setup new employees in Active Directory environment and setup email accounts as needed.Assisted Network Administrator Show less

Setup and configured timeclocks to meet the labor requirements of each client.Delivered and installed clocks and installed software onto client's workstation.Setup all employee and assigned to swipe cards or setup using biometric finger print systemAssisted with import of timeclock data to payroll systemCreated detailed instruction manual on configuration and setup of the time and attendance system.Main backup to Network Administrator Diagnosed and Repaired… Show more Setup and configured timeclocks to meet the labor requirements of each client.Delivered and installed clocks and installed software onto client's workstation.Setup all employee and assigned to swipe cards or setup using biometric finger print systemAssisted with import of timeclock data to payroll systemCreated detailed instruction manual on configuration and setup of the time and attendance system.Main backup to Network Administrator Diagnosed and Repaired workstationsAssisted with network issues Show less