Paul Wright Email & Phone Number

Westborough, MA

• Take inbound/make outbound calls to policyholders and claimants alike.
• Assist customers through the claims process by setting up claims services including setting up appraisal appointments, setting up for alternate transportation during repairs, and setting up tow assignments.
• Completing coverage and liability investigations when needed.
• Following up with customers and claimants as well as setting proper expectations to deliver expertise and give peace of mind throughout the claims process.
• Lead daily team huddles to set coverage plans for off work team members and go over previous day’s events.
• Refer claims to Special Investigations Unit when fraud indicators are present or suspicious claim details appear.

Worcester, Massachusetts

• Greet and converse with guests.
• Accommodate guest needs and requests.
• Input data into company computer system.
• Communicate with partners to ensure all information is correct and all orders are properly entered.
• Use problem solving techniques and communicate with management should any problems occur.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Diploma

Education record