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Experienced Sales and Account Manager with a demonstrated history of retaining and growing clients in the healthcare technology space. Skilled in Analytical problem solving, Enterprise Software, Sales and Customer Relationship Management.
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Senior Customer Success ExecutiveQgendaAtlanta, Ga, Us
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Strategic Account ManagerLoyal May 2021 - Sep 2024Atlanta, Georgia, United States- Responsible for building and maintaining long-term relationships with Enterprise customers- Proactive problem solving to achieve customer strategic needs/goals for patient experience and digital marketing (QBR's for KPI's/Benchmarks)- Collaborate with product development and sales teams to identify areas for upsell opportunities.Achievements: - Upselling/Growing ARR for key accounts (over 10% avg. growth YoY for customer base)- Retaining key accounts (Over 97% retention YoY). - Responsible for 1.2m in ARR- Demo value and technical aspects of product -
Customer Success ManagerAzalea Health Aug 2019 - May 2021Atlanta, Georgia, United States- Performed bi-weekly cadence touchpoint meetings with each account to ensure clients were meeting KPI's and their goals. Made recommendations where necessary on how to optimize leveraged solutions.- Main point of contact for high revenue, long-term clients to ensure success of healthcare EHR platform.- Understood the "voice of the customer" while building strong client relationships to nurture long-term growth and confidence in product.- Performed quarterly QBR's (Quarterly Business Reviews) with leadership to understand overall health of existing clients and the opportunity for growth. Identified gaps that needed to be addressed at an executive level.- Facilitated addition of 3rd party integrations (ERP/HL7) to maximize revenue and efficiency of client hospital workflows. -
Account Manager - EnterpriseDeputy Nov 2018 - Jul 2019Atlanta, Georgia, United States- Responsible for horizontal client growth for key enterprise clients. Drove new horizontal sales opportunities from inception to closure.- Grew ARR of top 15 enterprise accounts. Customers include top national and internationally recognized leaders in healthcare, hospitality and retail.- Develop strong relationships with customer executives with quarterly business reviews.- Lead account strategy meetings and worked with Sales Engineers during implementation process to align clients goals for optimal success. -
Senior Account ManagerIngenious Med Dec 2017 - Nov 2018Atlanta, Georgia, United States- Responsible for client satisfaction, renewal, adoption (including new technologies), and horizontal growth of clients in GA and FL. - Main point of contact with quarterly held business reviews with key enterprise clients: health care systems, management companies, physician groups and hospitals- Lead discussions on the Ingenious Med (SaaS) application to multiple buyer personas in the healthcare industry (including key executives) to address healthcare revenue cycle, patient quality and financial optimization challenges.- Worked with Regional Sales Manager to ensure overall quota for assigned territory is met.- Identified and coordinated appropriate resources throughout organization in support of client objectives. -
Account ManagerIngenious Med Mar 2015 - Dec 2017Atlanta, Georgia, United States- Established productive, professional relationships with key accounts.- Responsible for renewal and expansion of enterprise customers.
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Technical Account ManagerAirwatch Feb 2014 - Mar 2015Atlanta, Georgia, United States- Responsible for building relationship with largest enterprise customers and managing strategic enterprise accounts (Fortune 100). - Single point of contact for each Enterprise client for issue resolution and product enhancements. Implementation: Responsible to lead implementation process and adoption of new AirWatch technologies- Instrumental in engaging management/development team as customer advocate on product roadmap discussions. -
Training And Customer Support SpecialistBluechip Athletic Solutions Jan 2011 - Feb 2014Atlanta, Georgia, United States- Trained collegiate coaches on how to use athletic software to manage prospective student-athletes. The software included proactive monitoring technology that allowed coaches to adhere to NCAA compliance rules.- Managed client relationships with collegiate athletic departments to facilitate product renewals.
Paul Yates Skills
Paul Yates Education Details
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The Paideia SchoolHistory
Frequently Asked Questions about Paul Yates
What company does Paul Yates work for?
Paul Yates works for Qgenda
What is Paul Yates's role at the current company?
Paul Yates's current role is Senior Customer Success Executive.
What is Paul Yates's email address?
Paul Yates's email address is pa****@****lth.com
What is Paul Yates's direct phone number?
Paul Yates's direct phone number is +140481*****
What schools did Paul Yates attend?
Paul Yates attended Furman University, The Paideia School.
What skills is Paul Yates known for?
Paul Yates has skills like Leadership, Management, Research, Strategy, Salesforce.com, Public Relations, Project Management, Account Management, Enterprise Software, Time Management, Sales, Strategic Partnerships.
Who are Paul Yates's colleagues?
Paul Yates's colleagues are Brenna Strickland, Katherine Warren, Zoe Purvis, Jean Barranco, John Ryan Vansant, Cole Kibler, Tracey Yang.
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Paul Yates
Grants Pass, Or5beckman.com, msn.com, beckman.com, mesalabs.com, hach.com4 +154147XXXXX
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Paul Yates
New York City Metropolitan Area3altavian.com, gmail.com, altavian.com1 (855) 3XXXXXXX
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Paul Yates
San Francisco, Ca4casper.com, theage.com.au, fairfaxmedia.com.au, luluandgeorgia.com -
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