Paula Silva Email & Phone Number

São Paulo E Região, Brasil

São Paulo E Região, Brasil

Brasil

• Creation and development of the final customer service plan through partners, contracts, commissioning models, capitation of new partners;• Results of more than 20 million in the last fiscal year, through partners throughout Brazil;• Generation and control of new opportunities;• Knowledge of Microsoft licensing;• Partner management, focused on developing of regionalized performance strategies, broad knowledge of the needs and characteristics of each region of the country;• Creation and monitoring of marketing campaigns cooperated with partners to leverage new business;• Expertise in mediating negotiations between partners and business area;• Expertise in analysis of profitability, margins, taxes and business profitability, originating from partners to collaborate with the company's investment plan;• Extensive knowledge of the legal basis for drafting contracts and proposals involving partners, as a result of the working together with the legal department;• Control and execution of the commissioning to the partners.

Brasil

• Renewal of software maintenance and technical support for clients in Latin America;• Intermediation and coordination between the legal department of OpenText in the UK and the end customers of the company;• Elaboration of commercial proposals and commercial support;• Directing of the customer to the technical service;• End customer service together with the 24x7 technical support;• Drafting of contracts with partners and resale channels;• Purchase orders operationalization, billing request issuance in the company's ERP System;• Direct response to the company headquarters in Canada for client contractual and operational arrangements;• Recovery and activation of customers with outdated maintenance.

• Purchase and sale operationalization of software and hardware for IT projects;• Operational support to partners, their sales teams and B2BR internal commercial area;• Acting as Product Manager and Oracle Partner since November of 2008;• Control and administration of Contracts and Commercial Agreements in Brazil;• Relationship with Partners (Oracle, Microsoft and others);• Coordination of Oracle training demands for the team of Account Managers and Pre-Sales B2BR Brazil;• Forecast Monitoring together with the Commercial Team and the Partner.

São Paulo E Região, Brasil

Profissional com experiência de oito anos na área comercial, atualmente com foco na área de renovação de contratosde serviços de suporte e consultoria de software, relacionamento comercial comparceiros de serviços de TIe canais de revenda de software. Atendimento a clientes corporativos, gestão de carteira e prospecção, elaboraçãode proposta, suporte a equipe de vendas no desenvolvimento de oportunidades, potencializando o relacionamentocom cliente final.

Cursando, Gestão Comercial

Gestão Comercial

Ensino Médio

Ensino Médio