Paul Harvey Email and Phone Number
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Paul Harvey personal email
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Paul Harvey is a Cybersecurity Information Security Risk Management , AVP at Capital One at Capital One. He possess expertise in vendor management, call center, management, banking, business analysis and 7 more skills. Colleagues describe him as "I see Paul as a go to SME whenever I have any secure messaging questions. He demonstrated outstanding customer focus and job specific skills in the work. Paul always works hard to find a solution when a problem is encountered. In the mean time, he thinks proactively about risks existing in current process and is willing to discuss with business partners to improve the process." and "Paul is a worker who will complete any task assigned to him. He is a workaholic who is happiest when he has several projects he can work on at the same time. Paul will find time to help members of the team he is on if they have a problem they can’t work through themselves. In his spear time, Paul is educating himself on issues that will help him in his work or writing procedures to help others in their work. Paul is a great asset to any group he is a part of and has demonstrated his quick learning ability. Paul’s management of issues that have arisen has save our department considerable funds ."
Capital One
View- Website:
- capitalone.com
- Employees:
- 55043
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Retail & Digital Online Platform & Access Management, AvpCapital One Jan 2014 - Present
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Ecommerce Platforms • It - Access ManagementCapital One Jun 2010 - Jan 2014Manage day to day system access for end users of 31 applications, 51 servers across 6 platforms
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Ecommerce Services - OperationsCapital One Dec 2006 - Jul 2010• Maintain Daily, Weekly and Monthly reporting of website• Review and correct any online bill payment errors and send secure messages as needed, daily• Review and correct any online transfer errors and send secure messages as needed, daily• Research and respond to agent/manager inquires regarding website or systems• Research and respond to customer inquires that were escalated to level II support• Work with external venders to resolve system issues• Research and test new enhancements of online banking• Write Test Cases for new release testing• Develop guides on departmental procedures• Work with other departments to coordinate new releases• Review and monitor systems• Develop new system access for departmental systems• Complete audits of federal regulations that effect website• Develop new reporting as needed for system/agent reviews• Obtain data as needed from the system databases by writing new queries• Develop training plans for new hires• Develop and maintain a repository of information for departmental information• Perform On-Call duties as needed to ensure departmental coverage• Perform additional tasks and assignments as directed by management
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Techical Support RepresentativeCapital One Jun 2006 - Dec 2006• Respond to customer inquires via Secure Message for Bill Payment inquires• Assist customers with troubleshooting general online banking inquires through inbound calls• Research of delayed or canceled bill payments to locate concern and offer resolution options• Assist with new agent orientation to the Technical Support team• Perform additional tasks and assignments as directed by management
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Customer Management RepresentativeCapital One Feb 2006 - Jun 2006• Out-bound calling to newly acquired customers• Ensure customer satisfaction with services and products• Assist with online banking enrollment• Answer any questions regarding website and services• Answer any questions regarding banking products• Online technical support• Locate and resolve software concerns with accounting programs: Quicken, QuickBooks, Money• Perform additional tasks and assignments as directed by management
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Inbound Customer Service/SalesWorld Savings Dec 2004 - Jan 2006• Assist customers with questions regarding banking products• Assist customers with online banking• Complete testing of system enhancements• Cross selling of CD Products• Explaining FDIC guidelines to customers• Established and exceeded performance guidelines within call center environment with focuses on customer service needs, which included sales and retention.• Developed and maintained an appropriate method for tracking and reporting of sales results by agent, manager and product• Managed sales team, including: interviewing/selection, development, coaching, motivating, rewarding, counseling, and corrective action in accordance with company culture, processes, and practices all within applicable employment laws and regulations• Coordinated work schedules to have appropriate staffing levels based on call volume, staff availably, and workload• Worked with management to create and improve the processes, procedures and agent performance with sales• Perform additional tasks and assignments as directed by management -
Claims Representative ManagerMercury Insurance Jun 2004 - Dec 2004• Take inbound claim calls regarding personal and commercial automobile property• Ensure that accurate information was obtained compiled for Claim Agent• Developed an out-bound call team to verify new insurance policy were accurate• Create and maintain documentations of all calls and information obtained during calls• Create training documents for out-bound call group• Established goals and guidelines within a call center environment for out-bound calls• Confirm call quality through live and recorded monitoring• Developed training and training manuals for the out-bound call team• Maintained and managed a team of 10-15 associates• Perform additional tasks and assignments as directed by management -
Sr. Escalation ManagerJp Morgan Chase Feb 2001 - Apr 2004• Assist customers with Credit Cards accounts• Assist agents with escalated calls• Maintained a group of 15-20 new hire associates• Provided mentoring to representatives on their professional development by creating a diversity group call M.A.T.T.E.R. [Men Aligning Together To Expand Resources]• Maintained records on work volume, productivity, performance, and attendance of new hires• Proactively addressed issues and ensured appropriate work environment for all employees• Functioned as an escalation and communication point for inquires requiring management involvement• Perform additional tasks and assignments as directed by management -
Sr. Online Escalation AgentCitibank Jul 1999 - Feb 2001• Directed technical group of 10 associates to achieve departmental service level goals• Established training objectives for accounting software: Quicken• Monitored and enforced departmental policies, procedures and goals• Reviewed daily reports to locate trends and respond quickly to ensure customer impact was reduced• Perform additional tasks and assignments as directed by management -
Outside Sales AssociateSmith-Southwestern Apr 1997 - Apr 1999• Increased sales through building relationships with store, district managers and independent stores owners• Worked with management to re-organize territory for prompt response to customer requirements• Secured new accounts and expanded territory with cold calling• Maintained product selection within each store
Paul Harvey Skills
Paul Harvey Education Details
Frequently Asked Questions about Paul Harvey
What company does Paul Harvey work for?
Paul Harvey works for Capital One
What is Paul Harvey's role at the current company?
Paul Harvey's current role is Cybersecurity Information Security Risk Management , AVP at Capital One.
What is Paul Harvey's email address?
Paul Harvey's email address is pa****@****one.com
What is Paul Harvey's direct phone number?
Paul Harvey's direct phone number is +170344*****
What schools did Paul Harvey attend?
Paul Harvey attended University Of Phoenix.
What skills is Paul Harvey known for?
Paul Harvey has skills like Vendor Management, Call Center, Management, Banking, Business Analysis, Process Improvement, Visio, Disaster Recovery, Agile Methodologies, Requirements Analysis, Risk Management, Databases.
Who are Paul Harvey's colleagues?
Paul Harvey's colleagues are Triston Soto, Karen Cotter, Allen Vargason, Lance Guthrie, Taylor Chapman, Sampurna Shrestha, Michelle Greatens.
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Paul Harvey
United States -
3dietrichsol.com, armapartners.com, dietrichpartners.net -
Paul Harvey
Sr Director Implementation Engineering | Engineering & Technical Operations | Process Improvement | Fiber-Access ArchitectureSalt Lake City Metropolitan Area3cable.comcast.com, comcast.com, comcast.net -
6yahoo.com, deltinfiber.com, yahoo.com, bissalamis.com, hydrasun.com, adventelectric.com2 (865)-5XXXXXXX
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