At Genuine Parts Company, my role as a Senior Digital Operations Specialist has enabled us to streamline NAPA Parts Catalog integrations with third-party partners. Our team's efforts have improved the transition process for newly acquired stores, ensuring seamless POS system adoption. With a Certified Project Manager accreditation, problem-solving has been a cornerstone of my contributions, often preempting technical issues before they escalate.My tenure has been marked by a commitment to enhancing customer relations and optimizing E-Commerce operations for over 5000 stores. Collaborating with the Support team, we've managed to maintain high standards in customer service and digital presence through tools like Hybris, Yext, and Google My Business. These initiatives have been instrumental in bolstering Genuine Parts Company's digital footprint and customer satisfaction.
Listed skills include Customer Satisfaction, Customer Service, Technical Support, Management, and 44 others.