Pavan Kumar Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Roles & Responsibilities
• Managing a team of 25 Machine Learning Data Associates
• Analyze and measure associates work performance and take appropriate actions based on performance
• Create Improvement plans to change overall work performance as needed
• Manage & monitor performance on job or queue adherence, volume, and quality
• Support hiring and training of new Associates

Telangana, India

• Health & Welfare (Configuration Analyst) – A team that handles end to end benefits configuration of a client from implementation to services. Basically, working on query resolution sent by the client, HCM’s or PM’s.
• Handling Health & Welfare Benefits Configuration Analyst Team with a team size of 20.
• Interfaces with internal and external clients to resolve escalated issues and answering product and process questions.
• Provides operational support for clients after the ADP product has gone into production with the client.
• Identifying and resolving escalated client and production issues by conducting root cause analysis of the issue and working with the appropriate resource to resolve.
• Identifying and reporting potential scope changes and opportunities to appropriate teams.

Telangana, India

For a period 2017 - 2018 was with the Knowledge base team got promoted as Consultant handled team of content writing specialist, their training, productivity management.And as opportunity came by accepted a role of handling a team with in H&W domain in Configuration Analyst Team effective 2018 as Assistant Manager.

Telangana, India

• Responsible for creating and maintaining Knowledge Base for different ADP benefit products and clients
• Worked with internal and external clients to resolve content issues.
• Responsible to design Knowledge Base pages as per the specific client requirement.
• Worked closely with the SDM’s & CAE to know requirements for a client implementation.
• Handled Technical issues related to creating a client page or content
• Handled new projects for multiple products (H&W, TAM or standalone clients) Knowledge Base

Telangana, India

• Responsible for creating and maintaining Knowledge Base for different ADP benefit products and clients
• Worked with internal and external clients to resolve content issues.
• Responsible to design Knowledge Base pages as per the specific client requirement.
• Worked closely with the SDM’s & CAE to know requirements for a client implementation.
• Handled Technical issues related to creating a client page or content
• Handled new projects for multiple products (H&W, TAM or standalone clients) Knowledge Base

Telangana, India

Telangana, India