Brad Betts Email & Phone Number

Cary, North Carolina

Raleigh-Durham, North Carolina Area

• Open, prepare, and submit import entries to US Customs & Border Protection for Air & Ocean shipments• Bill clients for duties and brokerage services• Experience with submitting entries to Partner Government Agencies, particularly to the FDA for Medical Devices• Liaise with Clients, USCBP, and FDA to resolve problems and secure cargo release• Ensure that freight is available for pick up & delivery by working with carriers, forwarders, and warehouses to pay any fees owed to release freight• Assist Global Account Management team as needed • Regularly communicate with client to request or confirm entry details

Charleston, South Carolina Area

Daily Duties• Prepare customer rate/service quotations for single and multiple trade lanes • Request bookings from carriers, confirm bookings to customers, and send FTL & LTL pick-up orders to truckers• Receive, validate, and process export documentation• Process AES declarations to US Customs & Border Protection• Create and distribute transport documentation, billing, and track & traceAdditional Duties & Responsibilities• SAP-TM Super User• eFile III Super User• IHT Super User• Quality Health Safety and Environment committee member• First Aid, CPR, and AED certifiedExperience & Accomplishments• Refined local process for processing Shipper’s Consolidations (SCO) leading to a more efficient, accurate, and compliant model that is easily repeatable• Experience with handling Cold-Chain, Special Equipment, Hazardous Materials, and Letters of Credit • Helped to develop a temperature controlled, ocean consolidation product for a client which reduced their reliance on Air Transport, and has resulted in an annual transportation costs savings of $500,000• Participated in a SAP-TM process simulation at the corporate Head Office of Ocean Freight in Hamburg, DE • Participated in User Acceptance Testing and Gap Analysis of SAP-TM• PA-CHS has been the pilot office for SAP-TM in the USA area since 2010• Assisted roll-out of LCL Shared Service Center by training staff in export systems and design of Job Costing sheet • Participated in “kick-off” meeting with the Business Implementation team and a new client in the Healthcare and Pharmaceutical Industry Vertical

Charleston, South Carolina Area

• Responsible for order management of all aftermarket sales orders placed by dealerships and customers• Refined the Return Materials Authorization process to accurately log defective product returns and to validate warranty claims• Reorganized parts database to enable transfer to an online ordering platform• Processed new sales orders and warranty replacement orders• Interacted with dealers and individual owners to help resolve complaints, provide technical specifications, research obsolete parts, and help troubleshoot problems• Responsible for reporting on status of Fiberglass Parts Fabrication needed to fulfill aftermarket sales orders