Peter Brillinger Email & Phone Number

Waltham, Massachusetts, United States

Product support via phone, email, and chat for clients and internal stakeholders, identification of recurring issues to streamline processes with an eye toward reducing client pain points and decrease support case load, customer education via product trainings, provide guidance and training to colleagues, create and update internal training reference documents for both onboarding and knowledge refresh purposes.Created Comprehensive, scalable training program to fully train new hires… Show more Product support via phone, email, and chat for clients and internal stakeholders, identification of recurring issues to streamline processes with an eye toward reducing client pain points and decrease support case load, customer education via product trainings, provide guidance and training to colleagues, create and update internal training reference documents for both onboarding and knowledge refresh purposes.Created Comprehensive, scalable training program to fully train new hires within 3o days. Show less

Waltham, Ma

Client engagement, education, and retention.

Project management, customer education, sales, and subject matter expertise.

Greater Boston Area

Project management, conflict negotiation, project and budget status reporting, management of corporate websites, and business development.

Technical support, sales, business development, billing and account management. Implementation and training of coworkers on new billing technologies/processes. Trade show attendance.

Report and table production, shipping and receiving, managed and maintained databases as well as performed q/a checks on data tables. Front desk/switchboard reception.

Facilitated transfer of information between hospitals, physicians, and patients. Direct customer assistance and analysis and mediation of problematic unresolved cases.

Certificate In Web Design, Web Design

Education record