Pedro Da Silva Email and Phone Number

In charge for all business operations in West London.

• Developing prospect for potential new clients and turn this into increased business • Deal with procurement and contract management;• Catering and vending; health and safety; security;• Utilities and communications infrastructure and Space management.• Monitor stock control systems ensuring inventory accuracy• Ensure hours are recorded accurately to deliver operational costs in line with business expectations• Lead teams to develop the most efficient operation possible• Ensure all colleagues and managers have the appropriate level of competency and knowledge to meet operational needs• Lead regular operational performance reviews with site supervisory and management team, focusing on profitability, overall efficiency of the operation in line with targets and performance via Performance Dialogs• Conducts regular review sessions on department performance and profitability with the General Manager• Ensure the appropriate communication, understanding and compliance with all relevant HR Policies• Act as the first point of contact for the customer relating to E-Commerce operation matters• Identify and support opportunities to grow the business with existing customers• Ensure timely appraisals are completed at all levels• Working with the supply chain team to improve availability and service• Improve and educate health and safety awareness across the department at all levels

• Develop proposals that speak to the client’s needs, concerns, and objectives. • Participate in pricing the solution/service. • Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. / Use a variety of styles to persuade or negotiate appropriately. • Present an image that mirrors that of the client / Experience in SME & B2B sales • Organised new business sales professional / Strong, empathetic communicator • Solid presenter / Effective with data and financial information • Creative thinker / A proven track record of meeting targets

• Responsible for Coordination and Retails Operations the Service Station and Reporting daily Documents of Data and Monitoring Banking Reconciliation on daily basis• Responsible to review the project schedule with District Manager and support all frontline sites Manager on daily Business Operations such as Clients and Suppliers • Provide weekly and monthly status, progress reports and statistics. • Provide training and guidance to all Service Station Managers and Risk Assessment for all Staff.• Responsible to report to Maintenance Team all Equipment breakdowns, such a hydrocarbons Tanks, Checking Pipes, Tubing, generator, emergency fire equipment and electrical issues related• Monthly operational Standards check list for all sites. • Maximize site profit by increasing sales and controlling /reducing costs where necessary. • Quality customer service with operational excellence to be our main differentiator in the market. • Responsible Implement a COCO strategy i.e. Luanda and Provinces • Monitor wet stock reconciliation daily and YTD with plan losses for gasoline and diesel.• Maintain sites to a high standard but optimize maintenance costs so that we are always under budget. • Developing value propositions, user workflows and business objectives relevant to target audiences• Support key account managers in retention and growth efforts, targets and result metrics• Exceptional project and budget management with market campaigns at every step of deployment• Knowledgeable in reporting techniques with the ability to provide accurate data analysis to impact business planning and strategy.• Excellent presentation skills and proven ability to present complex offerings• Direct field optimization engineering initiatives.

• Maximising sales and meeting profit and financial expectations. • Budgeting and establishing financial targets and forecasts • Responsible to Building a strong working relationship with the client • Responsible to Managing the Food and Beverage in both VIP Lounges Departure and Arrivals Units• Meeting the client's needs as well as your financial targets • Leading your F&B team and setting standards / Monitoring the quality of the food and service • Liaising with the client and Planning Menu for functions and events • Recruiting and training staff / Organising, leading and motivating the catering team• Management and Research. Submit weekly progress reports and ensures data is accurate. • Forecast sales targets and ensure they are met by the team. • Track and record activity on accounts and help to close deals to meet these targets. • Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner. Ensure all team members represent the company in the best light. • Present business development training and mentoring to business developers and other internal staff. • Research and develop a thorough understanding of the company’s people and capabilities. • Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

• Responsible providing the efficient and effective delivery of catering operations and designated services to the client organisation in accordance with the agreement of the contract.• Responsible to deliver the highest possible standard of food with the resources available and within budget.• Effective management of the team to ensure the delivery of both qualitative and quantitative results, managing 20 team members.• Managing the Catering Operation with the available resources within budget and to achieve sales and GP targets.• Managing and controlling the service offers for the client to the agreed specification and to the agreed performance• Planning actively seeks and identifies opportunities and innovation for business growth & development with focus on latest food trends and best practices.• Responsible for HSE compliance within the catering services.• Motivate, coach and train staff to perform to the highest standards and in line with Aramark Ltd Policy.• Responsible to ensure the hospitality is produced to the highest possible standard and is delivered to the agreed specification.• Responsible to managing and control the effective operation of the company shop.• Responsible to providing high standards of food service to Celebrity such as EasTenders and Holby Cities TV Programme.

• Responsible to providing staff train and managing four different kitchen’s personnel and supervise/coordinate all related culinary activities.• Estimate food consumption and requisition of purchasing food, selecting and develop recipes; standardize production recipes to ensure consistent quality; establish presentation technique and quality standards; plan and pricing menus, ensure proper equipment operating and monitoring the maintenance on moth basis• Responsible for Health and Safety regulation are enforcement and sanitation in kitchen. • Responsible for functions and events occasions. Offering culinary instruction and demonstrate culinary techniques to other chef’s.• Responsible for supervises kitchen’s and Canteen’s shop personnel with responsibility for hiring, discipline, performance reviews and initiating pay increases. • Responsible to reports and truck the daily Financial and sales to a food service director (Banking and Cash Reconciliation of daily sales and weekly inventory and monitoring wastages and control financial budgeting…