Pedro Gustavo Torres Email & Phone Number

Lisbon, Pt

Boston, Massachusetts, Us

I'm the Site Leader in Lisbon (EMEA), and I'm also a member of the Global Leadership Team.I'm currently the Engineering Leader of the Network Group (Connections, GDSN, Retailers, D2C, ECPs) with 40+ engineers, PMs, and UX.

Boston, Massachusetts, Us

Acted as the Engineering Site Leader in Lisbon (EMEA) and I'm also a member of the Global Leadership Team.Led the Engineering of the Activation Product Line (Connections, Enhanced Content, GDSN, Insights, Open Catalog) with engineers across 6 different time zones in the US, EMEA, and APAC regions.

San Francisco, Ca, Us

Ran the following clusters:- Studio (UI configuration of the routing experience)- Routing (engine to handle interactions)- SRE (Infrastructure, Dev Tools / Tooling, Resiliency, CI/CD)- Core Engineering / Platform (domain APIs and core systems)- Data (Data Engineering / Data streams, Data Science, and BI - Business Intelligence)- Integrations (3rd parties like Slack, Salesforce, etc) 80+ direct/indirect reports (Managers, Agile Coaches, Software Engineers, QA Engineers, SRE, QA Automation, Technical Advisors/Architects) across multiple offices.Goals:* Ramped up Porto's office from scratch (today more than 150 Talkdeskers)* Helped to scale the global engineering team (350+ engineers)* Retention* Interviews/Hiring* Perform 1:1s* Performance appraisals* Vendors / Suppliers management* Engineering brand enablement* Training management* Engineers On-call (engineering 24/7 support)* Firedrills (systems hardening)* Career ladders* Tech meetups organizer (Fullstack Porto)* Conferences speaker/panelist/moderator* Recent grads hiring (Tech Dojo)* Partner with Product Management defining roadmaps* Partner with Architecture defining technology adoptionProjects:* AppConnect - world's first enterprise app store * High Availability (e.g. Multicloud infrastructure, self-healing mechanisms) - aiming for 99.999%* Integrations (e.g. ServiceNow) - integration between Talkdesk and 3rd parties* Dreamforce - developments for one of the biggest events in San Francisco* Presence system - Source of truth of the Agents status by device and channel (Omnichannel)* Studio (previous CXM - Customer eXperience Manager)* Proactive Outbound (Dialer and Campaign Manager)* Talkdesk 2.0 / Next Gen (new Routing Platform)* Meza & Icarus (self-healing infrastructure as code, Kubernetes k8s)* Enterprise Grid (AWS, GCP, Docker, Containers, CI/CD, Multiregion, Multilocation)* CI/CD - Pipelines for Product Engineering Teams and QA Automation

Porto, Porto, Pt

Rapid Application Development (RAD) & Agile Lead.I'm leading the Rapid Application Development center (Outsystems) and the Agile competence center of the company.Coaching at C-level, Organization level and Team levelHelped on the ramp up of the Agile teams working in Infrastructures (Operations).Being part of the Culture Team implemented a Gamification system (RecognizeApp) and a Happiness checker (Happy or Not).Goals:* Foster the evangelization and adoption of Agile and Scrum across the organization (Values, Principles and Practices)* Coaching 10+ co-located and remote scrum teams (Portugal, Spain and Romania)* Perform 1 2 1s / one-to-ones (team)* Facilitate training and workshop sessions* Establish KPIs for Agile Teams* Conduct interviews (hiring)* Line management (team)* PDPs (team)* Trainee's tutor* Sourcing* Procurement* BudgetingAchievements: Ramped up three teams (Outsystems) from zero and implement Agile in several areasAgile practices: Scrum (Daily stand ups, Planning Sessions / Planning Games, Groomings / Wash-ups, Demos / Show cases / Show and Tells and Retrospectives) and Extreme Programming XP (Continuous Integration, Continuous Delivery, Pair Programming).Technologies/Tools: Outsystems, Microsoft, TFS, SQL Server, Redis, Perl, Angular.js, Node.js, Jenkins, JIRA.

Porto, Porto, Pt

Agile Coach of Digital Channels for Retail, Electronics, Sports Apparel, and Fashion.Coaching at C-level, Organization level, and Team level.Helped on the ramp up of the Agile teams working in BI (Business Intelligence).Goals:* Foster the evangelization and adoption of Agile and Scrum in the department and across the organization (Values, Principles and Practices)* Coaching 9 co-located and remote scrum teams (Portugal, Spain and Romania)* Perform 1 2 1s / one-to-ones (team)* Facilitate training and workshop sessions* Establish KPIs for Agile Teams* Conduct interviews (hiring)Achievements: Successful Agile transformation in Digital Channels and BI areas with the ramp up of more than 10+ teams from zeroAgile practices: Scrum (Daily stand ups, Planning Sessions / Planning Games, Groomings / Wash-ups, Demos / Show cases / Show and Tells and Retrospectives)Technologies/Tools: Microsoft, TFS, SQL Server, Redis, Perl, Angular.js, Node.js, Jenkins, JIRA.

Porto, Pt

Delivery Manager of Exchange Channels and Platforms.Projects:* Feeds Platform - Acquisition, transformation, and propagation of data (sports events)* Betfair exchange website - Main sports betting website* Web console / Fusion Console - Console for operators to manually manage sports events (e.g. start events, settle bets, close markets)Goals:* Develop new features on the Betfair's exchange website* Develop a feeds platform (M2M) that gathers feeds from multiple providers and normalizes them in order for them to be consumed by Betfair's ecosystem* Develop a backoffice that the operators can manage markets, events and competitions* Line management (team)* Perform 1 2 1s / one-to-ones (team)* PDPs (team)* Conduct interviews (hiring)* Trainee's tutorAchievements: Ramped up two teams from zero and delivered (and internally open sourced it) a feeds platform for all BetfairAgile practices: Scrum (Daily stand ups, Planning Sessions / Planning Games, Groomings / Wash-ups, Demos / Show cases / Show and Tells and Retrospectives), BDD, Pair Programming, Continuous Integration and Continuous Delivery.Technologies/Tools: Java, Javascript, CouchDB (NoSQL), CouchBase (NoSQL), Oracle DB, Pentaho Kettle, Kafka, Storm, Velocity, Redis (NoSQL), Sonic MQ, Node.js, Angular.js, Jenkins, ThoughtWorks Go, GitLab, Rally.

London, London, Gb

Scrum Master of the eCommerce, UI, Labs (Kanban) and Responsive teams.Also acting as an Agile Coach for the teams.Goals: * Act as ScrumMaster of the teams. * Coach the teams in Agile practices* Facilitate cross-department operations (e.g. sale seasons)Achievements: Most efficient sale season ever. Biggest revenue day ever (>2 million USD). Make the company's website (www.farfetch.com) responsive.Agile practices: Scrum (Daily stand ups, Planning Sessions / Planning Games, Showcases / Demos and Retrospectives), Kanban (WIP limit), Extreme Programming, Scrum of Scrums.Technologies/Tools: C#, VB.Net, Microsoft ASP.NET MVC Framework, Microsoft SQL Server, SOA Architecture, JIRA.

Middlesex, England, Gb

Scrum Master (and Line Manager) of the Sky Rewards team.Also acting as an Agile Coach for the team.Goals: * Reduce churn by providing loyalty (rewards) online journeys to the customers. * Perform 1 2 1s / one-to-ones (team)* Create Personal Development Plans / PDPs (team)* Line management (team)* Conduct interviews (hiring)* Manage on call support (team)* Approve timesheets / Clarity (team)* 5-15 reports (management)Achievements: Rebuilding the CMS on the cloud and rebuilding the current online journeys for a better e-experience.Agile practices: Scrum (Daily stand ups, Planning Sessions / Planning Games, Showcases / Demos and Retrospectives), Kanban (WIP limit), Extreme Programming, Scrumban, Scrum of Scrums, CI (Continuous Integration), TDD (Test-driven Development), CD (Continuous Delivery & Deployment), BDD (Behaviour-driven Development) and Pair Programming.Technologies/Tools: Java, Ruby, Ruby on Rails, Cucumber, Jenkins, Nagios, Gomez, MySQL, Cassandra, Oracle, Adobe Marketing Solutions (Analytics, A/B Testing, Test and Target, etc.), Akamai, Capybara, Heroku, RSpec, JUnit, JIRA.

Matosinhos, Pt

(Transversal) Project Manager of the "ISP-PD"​ and "ISP-Portal"​ areas.Goals: Coordination of multiple transversal and web projects (open source). Development and maintenance of websites and services from the Sonaecom brand (Optimus, Clix, Saphety, Sonaecom, etc.). Spokesperson of the entire IT department to the business units and customers board from Sonaecom.Achievements: Completion within budget, time and quality of various projects such as the Clix customer area (Web self care). Obtained praise in several projects.Increased the efficiency of the team (reduced 95% of trouble tickets). Better planning of the projects'​ pipe. Realistic adjustment of projects’ timings. Launched the CMS platform for all the websites of the company. Coordinated several teams with more than ten elements. Helped the merging the national brands Optimus and Clix. Coordinated the team responsible for the shifting of Sonaecom to Optimus in the company websites. Launched a platform of commissioning SIM cards' agents.Practiced Scrum and Kanban (agile).Served multiple teams in the rolls of Scrum Product Owner, ScrumMaster and Agile Project Manager (APM).Technologies/Tools: Perl, Apache, Redmine, OpenX.

Lisboa, Lisboa, Pt

Goals: Management of all company's web projects, preparation of business proposals, customers follow-up, recruitment interviews.Achievements: Managed projects successfully, recruited employees, implemented a PMO (Project Management Office), managed the development and roll-out of the company's website in a single day, conducted an internal business processes survey (interviews with company’s employees to assess their satisfaction / motivation levels).

Madrid, Madrid, Es

Senior developer, Business / Requirements analyst and Team leader.Projects:1 - SEF (Serviço de Estrangeiros e Fronteiras) (04/2006-01/2008)Role: Developer, Business / Requirements analyst and Team management.Goals: Development of the core application of SEF.Achievements: Managed a team with ten elements. Interviewed key users and analyzed and designed the new system’s architecture.2 - Intranet Santander Consumer (02/2007-03/2007)Role: Elaboration of the customers’ business proposal, Business / Requirements analyst, Project and Team management.Goals: Intranet implementation in this bank division.Achievements: Success in implementing an intranet for Santander Consumer with 100% customer satisfaction. Surveyed key users (bank managers) for all the various departments’ needs. Oriented the remaining project team. Managed all phases of the project.3 - Extranet Novis (10/2005-03/2006)Role: Developer, Business / Requirements analyst, Team management.4 - Optimus Zone (09/2005-10/2005)Role: Developer.5 - Kanguru (08/2005-09/2005)Role: Developer.6 - Motorola (06/2005-07/2005)Role: Developer, Business / Requirements analyst.7 - Intranet BPN (04/2005-06/2005)Role: Business / Requirements analyst.

Lisboa, Pt

Consultant, Developer, AnalystTechnologies: Microsoft

Mozelos, Portugal, Pt

Helpdesk, Developer, Business / Requirements analystTechnologies: Microsoft

Vila Nova De Gaia, Pt

Trainee - Business / Requirements analyst, Project manager and CRM implementation / configuration in a call / contact center.

Becoming An Entrepreneur, Entrepreneurship/Entrepreneurial Studies

Master'S Degree, Information Systems Management

Academic Degree, Informatics And Management