Matthew Perry Email & Phone Number

Parker, CO, US

Greenwood Village, Colorado, United States

• Consult current client base on technical and cybersecurity wants and needs
• Conduct discovery meetings with current customers, research and collaborate with technical team to propose IT and cybersecurity solutions
• Solicit commitments, execute service agreements, and manage the customer onboarding process
• Coordinate handoff of customer requests and approved projects to the technical team, assist with project management and the ultimate delivery of services
• Manage customer relationships on an ongoing basis through regular customer touchpoints, business reviews, and by acting as the customer advocate
• Assist with organizational initiatives to increase the number of managed endpoints, develop new service offerings, and improve process/service

Denver, CO

• Managed the implementation of in excess of 25 workstations within the organization
• Maintain computer workstations, including troubleshooting, diagnosing, and resolving and issues that arise with the hardware and software
• Manage and analyze in excess of 100 GB of data processed through our systems daily
• Responsible for training all new weather staff on use of hardware, software, and data feeds relevant to their day to day workflow. This includes industry leading software, as well as brand specific technology and.
• Develop relationships with industry venders to ensure access to IT products and support when required
• Develop and maintain all processes for creating relevant content

Huntsville, Alabama Area

• Lead Trainer and Installer for Baron Weather software including use of weather graphics, and relevant hardware (Windows)
• Responsible for receiving and troubleshooting support request, assisting clients with reaching resolutions, and maintaining a log/ticket of such request
• Responsible for following up on outstanding tickets for various departments (i.e. Support, Testing, Development request)
• Helped to implement testing procedures for new software alpha/beta code to ensure a standardized process and procedure moving forward

• Lead Trainer and Installer for Baron Weather software including use of weather graphics, and relevant hardware (Windows)
• Responsible for receiving and troubleshooting support request, assisting clients with reaching resolutions, and maintaining a log/ticket of such request
• Responsible for following up on outstanding tickets for various departments (i.e. Support, Testing, Development request)
• Helped to implement testing procedures for new software alpha/beta code to ensure a standardized process and procedure moving forward

-- Provide and maintain player equipment -- Prepare drills for practice-- Travel to all contest to maintain equipment

-- Contributed to CNN’s Domestic and International Weather Units -- Prepared and maintained daily and weekly weather graphics using WSI software-- Developed and created segments for on-air productions-- Forecasted and analyzed weather using model data -- Contributed to development of CNN International Monthly Weather Show, WeatherFX-- Monitored and tracked.