Day-to-day support of Office, Networking and third-party applications in many different environments.Monitoring of critical services, Team leadership of 24/7 shift

IT Contractor

Initial triage of incidents, keeping track of incidents, ordering spares and new equipment, visiting customers

Left due to redundancyFirst Point of Contact with customers, including first-line service desk support and triage Met with customers to ascertain needs and make suitable recommendations Implementation, monitoring and managing Kaseya Fully Managed Services on client's equipmentPerforming weekly and monthly customer reports (Error logs, backup & antivirus compliance, etc)Regular updating of Microsoft patches and updatesRegular auditing and basic administration of… Show more Left due to redundancyFirst Point of Contact with customers, including first-line service desk support and triage Met with customers to ascertain needs and make suitable recommendations Implementation, monitoring and managing Kaseya Fully Managed Services on client's equipmentPerforming weekly and monthly customer reports (Error logs, backup & antivirus compliance, etc)Regular updating of Microsoft patches and updatesRegular auditing and basic administration of customers' servers and networksRepair and services of PC and related equipment to corporate clientsResponsible for sourcing and purchasing of hardware, software and licences for workshop and customers.Provision and liaison with 3rd party warranty services for customersLiaising with suppliers to meet customer requirementsIn-house tracking and documentation of customer equipmentResponsible for design, implementation and management of SharePoint internal documentation management system Show less

Repairs and services of PC and related equipment to private and corporate clientsOn-site maintenance of computer equipment.Provision of warranty services (i.e. Mesh Computers, John Lewis etc) for Third-Party customers, Trained new users in Office products Left to join Vermont Systems

Administered office network, monitored back-up facilities, server functions and individual PCs Recommended and implemented IT systems enhancements Technical and trouble-shooting services to employees.Monitoring Internet and company web site accessibility Maintenance of IT system's anti-virus protection, monitoring and updates.Maintenance of software licenses and recording of software, licenses, etcLeft to join

Responsible for the operational management of workshop production and task scheduling, including logging and allocating customer calls to appropriate department / personnelControlled task planning, scheduling, stock control, procurement and distribution activitiesHandled budgets, forecasts, procurement, targets and business scheduling activitiesControlled the procurement of capital equipment, and set up SLA's with 3rd party suppliersSourced and implemented stock control Managed… Show more Responsible for the operational management of workshop production and task scheduling, including logging and allocating customer calls to appropriate department / personnelControlled task planning, scheduling, stock control, procurement and distribution activitiesHandled budgets, forecasts, procurement, targets and business scheduling activitiesControlled the procurement of capital equipment, and set up SLA's with 3rd party suppliersSourced and implemented stock control Managed Information System and procedures to improve productivity and monitor performance of workshop operationsManaged mentoring, appraisal, training and development of key support staffDelivered technical hardware training to internal service engineers and customersAppointed Project Manager to conduct customer service improvement initiativesFormulated and implemented QA systems which were adopted as 'best practice'Strengthened customer relations through the introduction of customer satisfaction reporting Monitored and supervised change control, issue resolution and risk assessment activitiesLed negotiations with clients on the requirements, specification and installation of equipment Provided pre and post sales consultancy advice to clients on technical issues and specificationsCreated and presented weekly operational and statistical progress reports to senior managementResponsible for the administration of contracts, billing and invoice production and distributionEnsured all documentation and customer service operations adhered to corporate policies Show less

Maintenance & repair of PCs , specialising in Laptops

Retail, Hospitality & POS data equipment