Peter Fish Email & Phone Number

Greater Boston Area

Responsible for the full operations of a 15.3 million dollar volume. Consisting of 30,000 square feet of selling, 104 employees and 9 Leaders. Additional responsibility-supporting the district with PNL. Staffing and expense control. Managed all aspects of the business including, Driving Sales, Brand presentation, Service, payroll, staffing, budgets, Risk management, Outdoor Discovery Schools (ODS) Credit program and community outreach.Launched and responsible for Company Leader on Boarding Training Program.Successfully manage year over year email capture rate performance towards Co. goal 30% ( best in retail). Instrumental in creating one of the strongest Succession plans in retail stores through training and development of staff and leaders. Developed Customer service Leader on Duty (CSLOD) position to manage pos operations and improve the level of customer service at the registers during peak times.Nominated beans best 7 times. Awarded the Brass Boot for legendary service 2014 and 2016.Awarded most improved store 2011.Successfully managed payroll year to date to create a savings of 30,000 dollars towards four wall contribution.

Peabody, Ma And Saugus, Ma

General Manager- Peabody, Ma 10/07-1/9Instrumental in the execution of the grand opening, resulting in the store opening one week earlier.Managed retail store, 10 m annual sales, 110,00 units, 53 staff associates and 9 managers.Exceeded 4th quarter sales plan by 14% and 334k.Member of work force committee.General Manager- Saugus, Ma 8/6-10/7Managed retail store, $8m annual sales, 90,000 units, 40 associates, and 8 managers.Improved payroll performance to drive bottom line profitability. Awarded #1 store for highest rated customer service during the 4th quarter (97%).General Manager - Peabody, Ma 11/4-8/6

Greater Boston Area And New Hampshire

Operations manager of 4 different locations during my career at Filene's. Including flag ship down town crossing Boston. Responsible for the operations of a 80 million dollar flag ship door. 7 floors of retail and 1 floor of the corporate office. Managed and planned all corporate event.Operations manager, Manchester, NH 8/4-11/04Responsible for store operations with $46m annual sales, including payroll/ staffing, loss prevention, risk management, security, customer service, credit program, shipping/ receiving and housekeeping.Operations Manager- Leominster, Ma 9/2-8/4Instrumental in grand opening of the newest sore in the chain, producing $20m annual sales.Managed monthly payroll, inventory shortage and selling costs through P&L review.Awarded Operations manager of the year 2003 and 2004.Operations/ Human Resources Manager, Belmont, Ma 3/2-9/2Responsible for all operations of a $15m annual sales department store.Responsible for HR functions including staffing, payroll and employee development.Improved credit and customer service programs to ranking of 3rd in the entire chain.Assistant Operations Manager of Flagship store, Boston, Ma 3/00-3/2Responsible for managing staffing levels in all departments of $80m in annual sales, retail flagship store.Conducted semi-annual inventory reconciliation. Reducing shortage over a six month time table. resulting in a bottom line savings of $500k. with a savings over $300k.Monitored customer service program and instant charge program, improved ranking from #41 to #11.Managed store safety program, general liabilities claims, deduced claims from 28 to 6 vs. LY Supervised and managed the following departments- Operations team, Corporate event planning, Shipping, receiving, Loss prevention, House keeping and Union Painter /carpenters Union shops.Supervised and Conducted the annual Inventory process twice a year.

Greater Boston Area

Managed the 2nd largest volume store in the company. Newbury St. Boston location. Responsible for full operations of a 12 million dollar door. Including driving sales, level of service, merchandising, Hr, Cash management, payroll, Staffing, training, special events and community out reach. Store manager of Peabody, ma, State street and Newton.General Manager, Flagship, Boston, Ma 1998-2000Responsible for all business aspects of $12m annual sales, flagship retail store.Exceeded $11m annual sales quota in 1999 and $10m annual sales quota in 1998.Selected a member of the Brooks Brothers store opening team (1994-1998)Managed a 60 person staff, including, supervisors, sales, operations and shipping/ receiving.Responsible for all HR practices, recruiting, training, counseling, staff award program and disciplinary actions.Responsible for customer service, merchandising, payroll, loss prevention, marketing and planning of customer events.General Manager, Chestnut Hill, MA 1997-1998$8M annual sales.General Manager, Peabody, MA 1996-1997$6M annual sales.Operations Manager, Boston, MA 1995-1996Assistant Manager , Peabody, MA 1995-1995