Peter Ford Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Managing premium services for artists and promoters

Manchester, England, United Kingdom

Managing distribution to businesses and customers, and revamping customer service processes.

Manchester, England, United Kingdom

Managing distribution to businesses and customers, and revamping customer service processes.

Managed relationships with clients on a day-to-day basis, building relationships and advising them how to best approach unusual requests.Built automation solutions for the department, including calculators built into internal forms that eliminated the most common Account Manager errors that resulted in payoffs.Took the lead on large event projects, and managed large box offices with many staff.Managed the project flow on events submitted by promoters, from receiving the initial information, through liaising with marketing and programming, overseeing the onsale and specific requirements, all the way through to event maturity and potentially running event ingress for larger outdoor events.Prior to becoming a full account manager in March 2019, I was an Event Programmer in this depoartment, where I worked with clients to ensure correct online event builds and transactions.

Manchester, England, United Kingdom

Responsible for creation, generation and maintenance of majority of office management information regarding performance of both the business and individual staff members. Oversaw the transition of these reports to completely new data sources / work systems and effectively rewrote new software output with Excel formulae to be useful to European call centre structure.Responsible for day-to-day analysis of call traffic and forecasting future trends (to predict business needs), scheduling (both of individual events such as training and broader shift pattern structure of departments, including a full shift review of all staff), and payroll (including audits). Also reported and responded to large-scale system outages and was responsible for supervision of all staff in office out of normal hours and phone staff behaviour within normal hours.

Manchester, England, United Kingdom

Developed new work systems and reports (including new full query log system for customer interactions, increasing accountability amongst staff and management). Liaised with other companies on customer experience issues, tested new events as they went on sale and troubleshot serious problems. Maintained company intranet daily with new information and training material, and acted as process expert and insured agents had on-the-spot ad-hoc training when needed on several different systems.

Manchester, England, United Kingdom

Deputy Manager duties and responsibilities, including staff management, recruitment and training (including health and safety presentations), cash handling, and input into shop planning. Also was a key holder, and was responsible for financial paperwork as well as supplies orders.Visual merchandising and sales analysis were also amongst my duties, and I took on extra responsibilities outside of the shop as well, including managing the campaign volunteers at an Oxjam event.Voluntary position.

Six month contract (extended). Worked on several projects, which included the production of training materials, an advertisement campaign, and financial administration.Whilst there implemented a new procedure that turned a quarterly undergoing that took 252 man hours of work into just one hour, saving the University thousands.

Six month contract (extended). Performed various administration and support roles, and was particularly praised for graphical and IT skills. Designed a series of brochures for various local business partnerships, as well as a well-received children’s competition throughout Trafford. Dealt with the public over the phone and at various forums.