Program Manager
Brisbane
The team I managed achieved the highest survey results for ‘living the values’, an achievement measuring customer focus, getting things done, collaboration and professionalismProvide leadership for the Bus Stops team to deliver under very tight timeframes, achieve budget across portfolio and rewarded with two staff receiving an annual Values Award (only 7 awarded per year across the 350+ organisation)Initiated the Annual Bus Stops Forum 2011. Bringing key operational and management staff together from across 10 LGA’sInitiated the bi-monthly TransLink Bus Stops Newsletter. Providing expert advice, strategic policy, infrastructure design and development to internal and external stakeholdersStrategically led and managed the operation of the TransLink bus stop infrastructure network of more than 12,000 bus stops Provide high-level strategic advice and information for executive management and external stakeholders including customers, Minister, DTMR, LGA Office's, MP’s, Mayors, Councillors, CEO’s and QAO on bus stop issuesProvide a program management approach to the management and maintenance of TransLink’s bus stop infrastructure, associated assets and portfolio of responsibilityManaged the business planning, financial planning and budgetary process for the Bus Stops Team to maximise outcomes and the use of resources including negotiation, evaluation and management of service level agreements and contracts including the initiation and implementation of a panel arrangement covering audit, survey, design, construction, maintenance, supply and fulfilmentShaped the strategic direction and develop effective policy frameworks for bus stops across the TransLink network, including the Public Transport Infrastructure Manual and compliance with Commonwealth legislation.Provided leadership for the development of a high performance team through fostering capability and a culture of operational safety, high performance and customer service excellence