Peter Lee Email & Phone Number

马来西亚

马来西亚

• Learn and understand the assigned applications, and to support the user's enquiry/request.• Provide solution for the user's request and ensured the data is correct based on the user expectation.• Support in preparing user stories and work together with Product Owner, Chapter Lead or Developer to ensure the system release can be implemented correctly. • Standard service delivery duties for Incident, Change and Problem Management• Defect management (tracking, analysis and reporting) and report it to the next level if there is necessary. • Perform the documenting test results with handling of subsequent reporting within the framework of defect management• Will work in a cross-functional team to ensure all tasks required to deliver the relevant products, services, processes and systems can be completed. • Involved into the implementation of defined digital strategies and innovative technologies within the cluster. • Active tracking of given sub-processes, taking into accounts regulatory requirements and process control parameters. • With the co-operation internally, to compliance the security standards and ensuring the stabilization of operations with regard to products, services, processes and systems.

Kuala Lumpur, Malaysia

- Mainly supporting HR System.- Work as a team and handle workload together.- Provide support to client with using the software application.- Guide user how to use the application.- Email, call and follow up client's enquiries.- Investigate faced issue with internally team. Further discuss the system features.- Raise change/enhancement request for the application if needed/ or good to have in the application.- Provide workaround to client for the faced issues.- Application module included Personnel, Leave, Claim, Attendance, Payroll and others.

Selangor, Malaysia

Malaysia

Outsource company.

Taman Segar

In house Software company. Accounting/Inventory/Payroll/Pos and so on.- Provided training to customer.- Give solution/ support when customer facing problem.- Email support, on phone support, live chat and internet support.- Modified report format to fulfill customer requirement.