Peter M. Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

I lead a team of EaaS (Everything as a Service) Integration experts in a rapidly growing, global support team where we are responsible for delivering technical solutions and maintaining customer satisfaction by delivering a world-class customer experience.I am responsible to build and maintain the ServiceNow culture where we; and specifically my team are built and operated around teamwork and collaboration. ServiceNow is the enterprise IT cloud company making the world of work, work better for people. ServiceNow took the title of number 1 in the Forbes World's Most Innovative Company of 2018.

Sydney, Australia

Critical Situation Manager for the APJ Region acting as a Major Incident Manager for ServiceNow and their entire global customer base. Within this role I am responsible for Priority 1 incidents that are impacting ServiceNow Customers who use the ServiceNow platform for their day-to-day operations. The role operates to co-ordinate the Technical Support Teams dealing with these critical situations to ensure a timely resolution. The Critical Situation Manager also owns the high level communication to both the Customer and Internal Executive teams to ensure that all are appropriately communicated to and aware of the current situation and the next steps. This role reported directly into the APJ Regional Delivery Director.

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia