Peter Miller Email & Phone Number

Leland, Nc

• Member of the Leadership team with focus on strategic direction of business operations at Bradford.• Lead change management activities. Established plans, goals, and polices resulting in process improvements/operational efficiencies. • Sourced and managed the implementation of two ERP systems, most recently Acumatica in 2020. • Established and lead implementation teams comprised of key business units to develop and execute process change throughout the organization.• The company has achieved 80% sales growth since 2007 which is attributed to building improved organizational structure, including ERP implementations, workflow improvements and new hires for key positions.• Responsible for the procurement and maintenance of the companies IT infrastructure. Established and oversee team that supports systems, including mainframe, security and telecommunications infrastructure and vendor management. • Responsible for establishing and leading Customer Service & Quality team and compliance with ISO and IAPMO certifications. • Supply Chain Management: Oversee Purchasing and Inventory control to meet manufacturing demands and operational efficiency.

• Took small business sales team from 2009-2018 and transformed team from an “order taker” structure to results driven environment and achieved 30% sales growth during the period.• Developed and implemented an internal estimating system used in project pricing.• Implemented CRM system.• Transitioned business from manual paper-based to computer-based environment, leading the companies first ERP implementation.

• Managed business development and account relationship with multiple accounts including the second largest bank in U.S. Responsible for management of over $70M in annual revenue. • Increased sales in the California market over $1.2M annually.• Managed business development and account relationship for two of the top ten financial institutions in the U.S. Increased revenues within these relationships by $3.0M. • Managed business development and account relationship for the two largest ATM manufacturers worldwide. Increased revenues within these relationships over $2.7M. • Coordinated multiple account conversion activities of various size and scope including more than one thousand Bank ATMs and retail locations.• Initiated cash process improvements and reporting to customers in support of the Federal Reserve initiative to reduce/eliminate cash cross shipping resulting in savings for the client.• Coordinated nationwide client service through one hundred internal service outlets.• Developed relationships with two national retail/restaurant chains resulting in new revenue in excess of $250K annually.• Directed respondent activities for multiple Requests for Proposal. Received bid awards totaling in excess of $20M.• Contributed to the development of check image capture and virtual vault product offerings for national financial institutions. Achieved sales in cash processing operations, including but not limited to; client virtual/outsource vault expansions to include check image capture technology • Skilled in managing multiple account relationships simultaneously. Achieved revenue growth and retention in multiple geographic areas across the U.S. Built strong, long lasting business relationships with customers through successful account management.

East Hartford, Ct

Co-owner of Property Management company

Hartford, Connecticut Area

Predecessor banks include: Hartford National Bank, Connecticut National Bank, Shawmut Bank.• Directed teams in customer service, support, and transaction processing environments.• Developed a mobile ATM program and deployment strategy. Designed and wrote technical and operating procedures. Managed all operational aspects of the program including staffing, event coordination and vehicle deployment to various events, including natural disasters, sporting and community events throughout the northeastern U.S.• Developed curriculum and instructional materials for educational training program in banking operations, including new deposit system implementation, ATM operations, customer service, and teller operations. Facilitated training to over twelve hundred bank personnel and suppliers.• Project team participant for the planning, implementation and training on new banking deposit system • Managed/facilitated process and system change resulting from multiple bank acquisitions/mergers.