Peter Phillipps Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Australia

The Risk Managment and Quality Assurance team is responsible for establishing and implementing standards for services business practices from both an operational and project engagement perspective. Within this workgroup are transactional specialists focusing on business practices in Services transactions. This is a key role, with responsibility for processes, tools, templates, guidance and training content for the functional area. They ensure adherence to the Common Operating Model and act as a focal in cross capabilities activities. This role is the key resource for quality assurance in the assigned geo. Working closely with the local sales and delivery teams and is involved in the end-to-end engagement supporting the sales team from qualification to the signed contract and working closely with the delivery team from initiation to close of the project. The RMQA lead is involved in teams and meetings at every level of the organization and the quality focus point for the local teams.

Brisbane, Australia

The Premier Support Practice Manager is responsible for the strategic positioning and successful delivery of profitable high quality Premier Support services to Microsoft Enterprise customers. The Support Practice Manager is responsible for the overall quality, growth, and satisfaction of a customer’s managed support relationship.The Support Practice Manager demonstrates expertise on market forces affecting our customers and generate customer insights in the Practice that drive our services business forward. The ability to effectively manage cross-team collaboration with other Microsoft internal organizations and external partners is an important competency. The Support Practice Manager must possess the business acumen necessary to be a change agent in driving the strategic use of Microsoft Support services with customer executives and Microsoft Leadership.Demonstrated ability to attract, retain, and develop high performing, motivated teams. The SPM is responsible for recruiting, career development, and performance management of Technical Account Managers responsible for the delivery of support services that exceed customer expectations for delivery excellence and business value.

Christchurch

Staff Management in APAC Region (remote and local) End user base of 350 staff, 275 based in New ZealandStrategic Planning (Globally and locally)Project Management Work Flow Design and enhancementBudget PlanningPerformance ManagementHighlights:Project Managed Global Rollout of Sophos (5000 end point devices)Design and implementation of Global Exchange 2010 upgradeDrove Design and implementation of Global Helpdesk system

Report to DirectorsManage 3 Branch Offices Manage team of 3 managers, 25 Technical staff and 4 Admin StaffStrategic Planning Internally & with Clients Project ManagementWork Flow Design and enhancementBudget Planning/ Forecasting Performance ManagementPartner Program Management Resource allocation processes Staff recruiting / training Tenders RFI, RFP

Report to DirectorsStaff Management Strategic Planning Internally & with ClientsProject ManagementWork Flow Design and enhancementBudget Planning/ Forecasting Performance Management Resource allocation processes Staff recruiting / training Consulting Vendor Relationships Tenders RFI, RFP

Staff Management Business Systems (SAP), Telecommunications and Data Strategic Planning Project Management Work Flow Design and enhancement Budget Planning/ Forecasting Performance Management Resource allocation processes Staff recruiting / training Consulting Vendor Relationships Tenders RFI, RFP Management of Internal Unit RelationshipsResponsible for 1200 End users, 35 remote sitesHighlight:Rollout of SAP ERP system

Staff Management Technical Management Performance ManagementResource allocation processesStaff recruiting / trainingConsultingDesign of Service Level Agreements ContractsDevelopment of Client Relationships

Implementation and Design of Networks and full IT solutionsReactive support in "Server down" situationsDisaster Recovery planningChange Control implementationCorporate WAN and LAN AdministrationConsulting & Design

Reactive repair of PC and printer faultsInstallation of Peer to Peer network solutionsMinor LAN Administration

Creation and verification of Office DataWorking with Computerized exchange systemsPC experienceProgramming in Fox Pro, Database III & IV

Working in NEC 400 & 820 Crossbar ExchangesInstallation of MITS testheadsInstallation of NEAX 61 ExchangesFES and VHF installationInstallation of RMNUALREC Rack Installation

Education record

Education record

Education record

Stage 4 training in Electronics and Computing