Leading call center analytics for PHS Customer Service Center.

Managed Evaluations and Health Informatics Team of 3-5 people.Built Complex Member definition to support core HCPF deliverables. Providing analytic and strategic leadership company wide and representing COA to our external stakeholders. This involved both data wrangling through SQL and statistical analysis through R.Partnered with multiple departments to build the Data Collaborative and reform company-wide data strategy. Standardizing SQL datamarts and practices.Owned EHI products and projects utilizing the Jira platform and Kanban style project management. Developed HEDIS Depression Metric for Medicaid Claims.Led data analysis for Connected Care Collaborative, a major company initiative with key external stakeholders using SQL to pull claims, provider, and member data and PowerBI to visualize the data insights.Developed a company wide Statistics training for analysts.

Built Tableau training program and trained new team members in Tableau, Excel, and SQL.Created a $5 million savings per month strategic initiative which is still ramping and has saved over $70 million savings per year. Partnering with multiple departments to drive execution and mobilized support from within my department, other departments and executive leadership.Led call routing strategy for Natural Language Processing implementation, crafting new initiatives and coordinating 4 departments with different budgetary goals. Developed calls SQL datamart from end to end. This datamart delivered source of truth Retention calls data.

Identified a $50 million annual savings opportunity for Customer Retention.

Product Management: Managed offshore app development in Tunisia and beta testing teams resulting in first open-beta for browser based app and first mobile app.Competitor Analysis: Identified and analyzed potential competitors and substitutes for Gambol Life’s app.Strategy: Assisted founder with developing growth strategy. Determined target audiences, conducted market research, and drafted go-to-launch plan for new product.Investor Marketing: Created collateral materials for initial round investors for Gambol Life including monetization scheme, data analysis for decision support, and market segmentation.Customer Research: Designed data collection scheme, identifying key metrics for monetization and growth.

Strategy: Developed a successful strategy which led to Joe Boncore's victory in an extremely tight election by targeting potential supporters and executing a successful 'Get Out the Vote' (GOTV) operation.Market Analysis: Designed and analyzed market research including polling and electorate modeling, channel analysis, and created a marketing program to target key segments.Financial Management: Managed overall budget of the campaign, utilizing budget outlays to set managerial priorities to staff and overcoming a resource disadvantage against the competitors.Product Management: Developed a brand for a first-time legislative candidate. Built marketing messaging and distribution system using direct mail, newspaper, social media, and person to person communication channels.Project Management: Recruited and trained a large scale GOTV operation with 8 direct reports, 200+ volunteers, and using 6 unique communication channels. Increased Winthrop's voter participation rate to double the district average due to effective resource, budget, and timeline management.

Strategy: Forecasted the dynamics of a complex 23 candidate election and executed a strategy to take advantage of those dynamics, achieving victory despite lack of resources.Financial Analysis: Streamlined the budget of the Carlone Campaign to remove waste and maximize funds in persuasion to overcome a 2:1 disadvantage in available financial resources.Marketing Communications: Created an innovative mail program which stood out in a high-volume election and resonated with key audiences within the larger population increasing conversion rate by 16.6%.Stakeholder Relations: Coordinated with semi-aligned groups to build their support despite conflicting interests, balancing the goal of increasing Carlone's influence with the risk that other candidates posed to his reelection.

Brand Creation: Developed extensive policy platform for 1st time legislative candidate for use in all publications and media including direct mail, the campaign website, talking points, editorials and other literature.Process Improvement: Supervised fundraising campaign that raised $62,000 with a $500 limit by researching potential donors, segmenting donors by issue, writing segment specific scripts, and coaching the client on delivery of those script. The client continues to utilize this system.Strategy: Identified wedge group within a larger population and executed a targeted voter persuasion and turn out plan which won the election by 12.4%. This has been part of preventing electoral challenges to her since election.Project Management: Organized a highly successful GOTV involving more than one hundred of unique volunteers over the course of 4 days and driving turnout despite competitive statewide races on the same day.

Management of campaign activities for 57 municipalities in Northeast Massachusetts. Collected 5000+ signatures and helped earn ballot access at MA state convention.

Recruiting, Training, and Coordinating volunteers for Katherine Clark for Congress, specifically responsible for out-of-district volunteers and 3 in-district municipalities.