Peter Smith Email & Phone Number

Highly motivated Financial Services professional with 17 years’ experience across operational, commercial, specialist technical, business change, insight and strategy workstreams. Confident communicating at all levels from Chief Executive to frontline colleagues thanks to experience in B2B services and executive remuneration. Proven track record leading and motivating multi-disciplinary teams. Analytical and detail focused. Passionate about making a difference. • PASSIONATE about customer experience, innovation and continuous improvement. • CARES DEEPLY ABOUT PEOPLE – building trusting relationships; developing and empowering colleagues, leading by example. Founded colleague network for parents of children with special educational needs to provide peer-to-peer support and help in securing additional specialist resources for their children.• ANALYTICAL - seeks evidence and looks out for assumptions. Comfortable constructively challenging colleagues including at Director/Chief Officer level whilst always respecting where accountability lies. • PRAGMATIC AND RESULTS FOCUSED – understands that resources and capabilities are limited, able to weigh priorities and make trade-offs in order to deliver on the key objectives. Ensures that prioritisation balances customer needs and expectations, commercial sustainability, technical feasibility, appropriate governance and risk management, and alignment with organisational purpose and vision.• STRONG COMMUNICATOR/INFLUENCER able to motivate stakeholders in cross-functional teams using empathy, identifying common goals and linking to organisational goals/values. • SELF-LED, experienced in taking briefs with limited detail and using research and colleague network to establish structure and scope of solutions. Outside work my biggest passions are being a dad, followed by sailing, walking (especially in my native Yorkshire and nearby Cumbria) and board games.Competitive Intelligence (UK Retail Savings and Mortgages); Market Research.All Employee Share Plans; Discretionary Share Plans; Global Share Plans.Workplace Savings; Financial Wellbeing.Financial Product Design & Review; Customer Journey development.Industry Engagement and Thought Leadership; Training and Developing Others.Financial Modelling and Forecasting, Database design, Data analysis.Supplier Relationship Management / Risk Management, Governance and Due Diligence.

Listed skills include Account Management, Customer Service, Relationship Management, Business Development, and 17 others.