Peter Wulfraat Email & Phone Number

Orlando, Florida, Us

Orlando, Florida, Us

Digital experiences of today will eventually manifest as conversational interactions and transform the way enterprises interact with their customers, partners and employees.The Digital future is headed where convenience and speed coexist with personal and human touch. People should be able to communicate with companies, systems and smart machines in the same way they’d talk to friends and colleagues. Kore.ai delivers unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation of human-to-machine interactions, in the form of virtual assistants, for the greater good of our clients, their customers and employees. Reputed analyst firms like Gartner, Forrester, IDC, ISG, Everest Group, Celent, and more have recognized Kore.ai as a market leader.

Omaha, Nebraska, Us

Omaha, Ne, Us

Omaha, Ne, Us

West Corporation is a global leader for delivering enterprise contact center transformation. For more than 20 years, West’s relentless innovation of global, multimedia customer contact solutions has made them the partner of choice for many of the world’s most trusted brands.During this time, I've had the following positions:♦ Vice President, Sales (2013 - Present)♦ Director, Sales (2007 - 2013)As Vice President, Sales, I coordinate with West Executive Leadership to help shape, improve, and drive the overall strategies that grows West Communications as well as develop specific strategies for individual clients. I deliver key input for product development, client management, client servicing, as well as M&A initiatives. I ensure that all the right support, pricing, and service delivery are in place to deliver amazing results.Working closely with key national accounts, I deliver transformative communications solutions. Becoming entrenched in their business, I develop an in-depth view of their operations. Working across all levels of the organization, I forge relationships from CEO to engineer to identify strengths, weaknesses, and objectives. Utilizing this compiled data along with solutions being used by peer / competing companies, I deliver the experts, strategies, and solutions that revolutionize the customer service experience.► In the role of Director, Sales, I developed long-term strategic relationships that enabled industry leaders to transform their customer engagement strategies.

West Interactive Services, part of West Communications, delivers communication solutions that help brands create connected customer experiences. They are a leading provider of innovative customer experience and technology integration solutions.Brought on board due to technical and sales experience, I provided the mission-critical support that allowed West sales team to quickly and effectively build strategic relationships with technical and business buyers and deliver the interactive speech solutions that transformed customer service operations.► Working closely with the implementation team, I provided analysis in assessing customer needs and estimating project scope as well as delivered► Played a key advisory role in analyzing, developing, and implementing product strategy and market positioning.

Burlington, Ma, Us

During my time with Nuance, I had the following positions:♦ Senior Sales Engineer (2004 - 2006)♦ Sales Engineer (2001 - 2004)♦ Software Developer (1999 - 2001)► As Senior Sales Engineer, I drove technical sales initiatives for Directory Assistance applications. Company-wide recognized as a Voice Verification and Speech Recognition expert and internal consultant.► In the role of Sales Engineer, I delivered Speech Recognition development, integration and industry experience to customers, partners, system integrators. Collecting customer data, I played a key part in the application analysis as well as the design, configuration, and provisioning.► As Software Developer, I oversaw the design and development of state-of-the-art natural language speech recognition applications. I worked closely with clients to develop solutions for speech application challenges.