Phaedra Wilson Email & Phone Number

Springdale, AR, US

Resource management, AI chatbot development, agent management, live chat, ClickUp, Slack, team management

Parkville

Create monthly employee evaluations; prepare nightly schedules; file nightly reports of activities during shift; note daily employee updates/reviews; ensure shift activities occur in a timely manner and troubleshoot issues and questions.

Answered customer questions via chat and email; directed customers on how to use the program and guided them on rules questions and a wide variety of other questions; reported to managers on nightly activities.

Managed 9 separate summer study abroad programs; worked with staff and faculty to ensure goals were met and programs succeeded; interacted with students, creating budgets for financial aid and applying payments to their accounts as needed.

Managed study abroad office; prepared student financial aid budgets; accepted student payments for their programs; created yearly office budget; made appointments for director and advisor; ensured office phones were answered and equipment was in working order.

Bachelor'S Degree, Criminal Justice/Law Enforcement Administration, 3.5

Ba, History

History