Phylissa A. Marshall Email & Phone Number

Temple, Texas, United States

New York, Ny, Us

Solution owner for Sprinklr's Intranet.

New York, Ny, Us

Solution owner for Sprinklr's sales enablement platform.

New York, Ny, Us

Designed & developed eLearning courses for Sprinklr's Go To Market teams.

Saskatoon, Sk, Ca

Designed and developed eLearning courses and curriculum for all PotashCorp sites located in Canada, Trinidad and the United States.• Designed, developed and maintained eLearning courses, software simulations, video and audio, quick reference guides and assessments using multiple rapid authoring tools for electrical safety, environmental regulations, software applications, company information and policies, employee orientation and management development.• Recorded, edited, and synchronized multimedia content using Articulate Storyline 2.• Created interactive learning games, quizzes, assessments and activities.• Converted PowerPoint/Word content into eLearning experiences utilizing Articulate Storyline 2, Kenexa LCMS.• Created Cornerstone LMS videos on basic system access for end users new to the LMS.• Created “how to” videos on creating goals, performance reviews and goal updates in Cornerstone LMS.• As an LCMS administrator, moved courses to the delivery site, exported courses as AICC, loaded AICC courses and tested in Cornerstone LMS.• Completed all Cornerstone LMS administrator online training.

Chicago, Il, Us

Served as the interface between the business department/leaders, training team members, Information Technology and all Sears sales and repair service call centers/third party vendors for all training projects requiring training lab solutions/modifications/support.• Applications / Training Database manager for all national and international call center training environments. Managed the structure, content and change management issues associated with system upgrades and new implementations.• Single point of contact for testing/resolving all training system issues.• As a SuccessFactors LMS administrator, configured/created/managed course items, curriculums, exams, scheduled offerings, instructor profiles, admin profiles and roles. Pushed curriculums and courses to individuals, departments and business lines as needed.• Created/managed users, media libraries, files and online forms as the Kentico Web CMS administrator. Performed system and end-user support for all 15 call center locations.

Chicago, Il, Us

Designed and developed eLearning and blended solutions to build the skills and knowledge of sales and repair call center agents.• Designed, developed and maintained blended training for all Sears sales and repair service call centers, and third party vendors. Also designed and developed training for multiple Sears repair business lines and second-tier business lines during two multi-year transformational project implementations.• Restructured and developed training for the Third Party call center business from a 100% instructor-led material to a blended approach, reducing course length by two days and improving call handling first time completes by 10%.• Used Articulate, Firefly, Captivate, Dreamweaver and simple HTML to create interactive eLearning.• Developed scripts, filmed and starred in numerous leadership training videos depicting the correct method to coach associates and address personnel issues.• Collaborated with business partners and subject matter experts to design/develop/modularize two sales training courses, thus reducing update time by more than 15%.• Designed and developed multiple Quality Monitoring training courses to improve agents’ quality scores by 5%.• Created a new hire Journey to Excellence onboarding process for sales associates to reduce attrition by 3%.• Designed and developed job aids for the sales business, and policies and procedures for the repair service business.• Worked with national and international call center agents to evaluate/improve the effectiveness of instructional programs to ensure alignment with key business results.

Temple, Tx, Us

Primary accountability for designing and developing software learning solutions at all company facilities worldwide to help improve business results.• Managed third party training vendors who performed in-house technical training.• Designed, developed and implemented a global new hire onboarding program for the Information Services department.• Designed, developed and implemented systems training for a laminate inventory management system.• Managed training classes, course material and delivery, and measured training results to ensure improvement in user proficiency.• Managed the Microsoft Office Specialist (MOS) certification program as a certified testing location.

Temple, Tx, Us

Coordinated and delivered computer software training for end-users.• Conducted training on Microsoft, Lotus, Adobe and proprietary software applications.• Managed training classes, course material and delivery, and measured training results.

Ba, English

Ba, History

Aa, Education