Pei Pei Tan is a Mask up and head on! at Transcelestial. She is proficient in Japanese, hokkien, Cantonese and Malay. Colleagues describe her as "I have been a huge supporter of Pei Pei from her initial interview process through to her time as a respected team player at Transcelestial. Serving as her manager during her first year and a half with the Customer Success team, I can attest to her strengths and skills outlined below.
Pei Pei is a self-starter who possesses an exceptional work ethic and commitment to detail.
Her approach to managing and organising large volumes of data is diligent and precise. She demonstrates a high level of proficiency with Microsoft Excel / Google Sheets and is experienced working with and analysing intricate data sets.
At Transcelestial, Pei Pei assumes full responsibility for the day-to-day order fulfilment process, overseeing every aspect from KYC, credit checks, and end-user declaration compliance, to order confirmation and invoicing, warehouse operations including picking, packing, and dispatch, and customer onboarding and post-sales support. Throughout this complex customer journey, Pei Pei diligently maintains the integrity of complex data sources and keeps documented workflows up-to-date for all involved parties.
Pei Pei skillfully manages the relationship between our team and our contract manufacturer, addressing matters relating to stock control, warehouse logistics, and global distribution. Her commitment to nurturing this strong relationship enables her to consistently secure expedited dispatches when needed.
As an exceptional team player, Pei Pei is always ready to roll up her sleeves and tackle any challenge head-on. Her approach to unfamiliar tasks is commendable; she quickly acquires in-depth knowledge and seamlessly applies it to the project at hand.
Beyond her professional competence, Pei Pei brings an element of joy and camaraderie to the workplace. Her unfiltered honesty is coupled with a genuine kindness and warmth that enhances team dynamics.
I eagerly anticipate the possibility of crossing paths with Pei Pei in the future. In the meantime, I wholeheartedly recommend her to others who have the privilege of working with her."