Innovative and strategic Partnerships leader at Acquia, with a proven track record in cultivating and leveraging partnerships to drive mutual growth and success. Passionate about building strong relationships and skilled at identifying synergies that lead to outstanding customer experiences and business outcomes. Adept in navigating complex ecosystems to create win-win situations, leading cross-functional teams, and driving revenue through strategic alliances.

My goal is to empower every person to experience, engage, and thrive in the digital world. At Siteimprove, we’re driven by the desire to show businesses that making the internet a more inclusive, accessible place is good for their users, their business outcomes, and the future of the internet. We do that by optimising content for accessibility, user experience, and marketing success so that businesses deliver both purpose and performance. Siteimprove understands content performance better than anyone. We know what works and why. That helps marketing teams focus on delivering the most accessible, inclusive, relevant, discoverable, and usable content every time, all the time.

Experienced Senior Customer Success Manager at Adobe with over a decade-long career dedicated to ensuring the success and satisfaction of a diverse client portfolio. Equipped with a deep understanding of Adobe's suite of products, I specialise in driving up/cross sell, product adoption, value realisation, and customer retention. A natural relationship-builder, my approach is grounded in understanding business needs and a commitment to solving complex challenges through innovative solutions.

Client portfolio Included:Toyota Australia - www.toyota.com.auNSW Department of Planning and Environment - www.planning.nsw.gov.auEngineers Australia - www.engineersaustralia.org.auToyota Finance Australia Adelaide City Council

Digital Strategy, existing client portfolio management and new business development. Existing client portfolio included:Tourism New South Wales - www.sydney.com.au www.visitnsw.com.auToyota Motor Corporation Australia - www.toyota.com.auPepper Financial Services - www.peppergroup.com.auStryker - www.strykercare.com.au

Key Client: New Look Digital Key Client: Jamie OliverKey Pitch work:BBC Series LutherCanary Wharf - 2012 Olympics

British Gas - My remit with British Gas was to look after and manage their social media strategy along with other members of the team and implement tactical campaigns:• Buzz Monitoring – both qualitative and quantative reporting• Management of BGs Twitter channels and You tube channels• Active Customer Service using social channels• Influencer & Outreach campaigns• Corporate Blogging• Content production55DSL - For the Diesel sub brand I managed their social channels along with the team. This included the following:• Managing a calendar of posts for both Facebook, Twitter and the 55DSL blog• Created an Influencer network for ongoing collaboration – Panel 55• Buzz Monitoring and Tactical ideas Dazed and Confused magazine - Production of Augmented Reality issue. This enabled Dazed to take a reader offline to online and engage them in a behind the scenes experience of several of the fashion shoots.

Key Accounts included:www.Nescafe.co.uk - This site is key in providing product information across all Nescafe brands and also supporting all activity across brands. Included CRM activity. www.Nescafe-pickmeups.co.uk - Nescafe loyalty scheme. Joshua ran the scheme and I managed its home online. We re-designed and re-launched the site. It played a key role in protecting high value consumers in a declining market

Key clients/projectswww.Nescafe.co.uk/collection - Briefed to create an online world to support the ATL campaign creative in Sept 08. We created an exotic and rich brand experience grounded with a CRM strategy to keep consumers coming back and engaging with the brand. This included brokering partnerships, effective x-agency team work, online advertising, CRM strategy development and implementation, e-couponing and analytics.www.Nescafe.co.uk/coffee-mate - Microsite developed to facilitate sample requests and educate consumers. Banner creative also produced, worked as part of wider x-agency team.www.nescafe.co.uk/birthdayhonours - Microsite development to support ATL and on-pack promotionMorgan Stanley – Day to day client servicing and delivery/estimating/approvals/briefingsGoldfish - Day to day client servicing and delivery/estimating/approvals/briefingsM&G – Banner advertisingNescafé – CRM project management. Included management of eCRM programme / banners and site updates / analytics / a/b testing