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Machesney Park, Il, Us

Machesney Park, Il, Us

However you define greatness, Optiv is in your corner. We manage cyber risk so you can secure your full potential.

Optiv exists to secure the cyber elements of our clients’ businesses. As our clients’ trusted partner, we assess their cybersecurity posture, optimize their current and future security investments, implement defense and risk mitigation programs, manage security operations, and prepare the company, or act on their behalf, to respond to cyber security incidents. Optiv addresses this challenge by objectively providing our deep security expertise to our clients. Through a complete set of… Show more Optiv exists to secure the cyber elements of our clients’ businesses. As our clients’ trusted partner, we assess their cybersecurity posture, optimize their current and future security investments, implement defense and risk mitigation programs, manage security operations, and prepare the company, or act on their behalf, to respond to cyber security incidents. Optiv addresses this challenge by objectively providing our deep security expertise to our clients. Through a complete set of services designed to remove complexity, align the right technology and processes to the business needs, and optimize security investments, Optiv minimizes operational costs, while maximizing protection.Optiv benchmarks our clients’ cybersecurity posture against key security and risk metrics to ensure optimal investment and effectiveness of security solutions.Underpinning Optiv’s services is deep technical expertise developed over 20 years through partnership with over 300+ of the leading security vendors and tens of thousands of client engagements. Show less

Virtual

As a single-source provider of cyber security services and related products, Optiv offers end-to-end solutions developed from nearly 30 years of experience in the cyber security industry. The company combines its own second-generation managed security services capabilities, as compared to the first-generation capabilities delivered by others in the market, incident response, and other consulting and professional services with security technology from an extensive ecosystem of product… Show more As a single-source provider of cyber security services and related products, Optiv offers end-to-end solutions developed from nearly 30 years of experience in the cyber security industry. The company combines its own second-generation managed security services capabilities, as compared to the first-generation capabilities delivered by others in the market, incident response, and other consulting and professional services with security technology from an extensive ecosystem of product manufacturers. This allows Optiv to help clients address their full range of cyber risk and security needs in a customized and integrated fashion. Show less

Schaumburg, Illinois

Earned progressive promotions based on consistently exceeding goals and expectations. Promoted to lead and manage a service assurance team charged with all aspects of service relationship management for customers in the North American region. Balanced operations and infrastructure of 2 distinctly unique companies to define cohesive systems and processes in a diverse, post-acquisition culture.Provided oversight and direction in the planning and successful execution of service… Show more Earned progressive promotions based on consistently exceeding goals and expectations. Promoted to lead and manage a service assurance team charged with all aspects of service relationship management for customers in the North American region. Balanced operations and infrastructure of 2 distinctly unique companies to define cohesive systems and processes in a diverse, post-acquisition culture.Provided oversight and direction in the planning and successful execution of service level and contract deliverables to achieve the highest levels of customer satisfaction and retention.* Transformed a reactive environment to a well-trained, proactive, self-directed, and motivated professional service management team. * Noted for meeting all performance deliverables in incident management, change management, process optimization and improvement, project management, and staff training and development.* Designed and implemented procedures that slashed credit processing time by 10 days and improved quality assurance reporting turnaround by 59%.* Dramatically improved customer satisfaction, response and resolution times by implementing customer and staff segmentation concept to align the team on specific customer markets. * Improved first-call resolution rates and customer satisfaction by introducing continuous learning workshops and a knowledgebase tool. Show less

Schaumburg, Illinois

Designed, delivered, and managed customer service and service improvement plans, customer satisfaction scorecards, and overall relationship management strategy for global accounts.Facilitated client governance review and stewardship meetings with C-suite global client executives.Ensured the prompt and effective resolution of service related issues, performing root cause analysis and implementing corrective action strategy.* Served as customer advocate and recognized as… Show more Designed, delivered, and managed customer service and service improvement plans, customer satisfaction scorecards, and overall relationship management strategy for global accounts.Facilitated client governance review and stewardship meetings with C-suite global client executives.Ensured the prompt and effective resolution of service related issues, performing root cause analysis and implementing corrective action strategy.* Served as customer advocate and recognized as the go-to person for the resolution of complex operational issues. * Noted for improving customer service levels, retention and service agreement renewals. Show less

Schaumburg, Illinois

Managed and grew account base of Fortune 500 firms across multiple sectors. * Consistently achieved 100% of revenue deliverables year-over-year in a sales environment with increasing quotas and long sales cycle times.

Schaumburg, Illinois

Provided direct service to the company's strategic account base comprised of their top 100 customers. Managed customer relationship and quality assurance initiatives through a focus on the planning, coordination, and navigation of product and service delivery, use, and issue resolution.* Compiled, analyzed, and reported customer satisfaction levels and feedback scores used by product management teams in the introduction of new value-add services and improvement of existing products.… Show more Provided direct service to the company's strategic account base comprised of their top 100 customers. Managed customer relationship and quality assurance initiatives through a focus on the planning, coordination, and navigation of product and service delivery, use, and issue resolution.* Compiled, analyzed, and reported customer satisfaction levels and feedback scores used by product management teams in the introduction of new value-add services and improvement of existing products. Show less