Pradeep Kumar Singh Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

•Lead a team of security analysts to investigate and remediate security incidentsand vulnerabilities.• Investigated security incidents, determined the extent of the compromise, andinitiated containment and remediation actions.• Having knowledge about Crowdstrike, Infoblox, Qualys, Splunk, SOAR,QRadar, Cisco ISE tools, DLP, networking protocols.• Develop and implement incident response playbooks and procedures tostreamline remediation processes.• Coordinate with cross-functional teams including IT, engineering, and legaldepartments to address security incidents and vulnerabilities.• Coordinate with multiple support teams and automated the IOC blocking toreduce the resolution time on security incidents.• Conduct post-incident reviews to identify root causes and implementpreventive measures.• Collaborate with SOC analysts to enhance detection capabilities and reducetime to detect security threats.• Provide regular reports and updates to senior management on incident trends,remediation progress, and security posture.• Mentor and train SOC analysts on incident response best practices andemerging security threats.• Developed and maintained incident response procedures and documentation.• Successfully reduced the average time to remediate security incidentsby 30% through process optimization and automation initiatives.• Improved the organization's security posture and resilience againstexternal threats by effectively addressing and mitigating reported securityvulnerabilities.• Participated in tabletop exercises and simulated incident response drills to testthe effectiveness of response procedures.

Gurgaon, India

Operations Manager - IT Operations , Client :- Bharti Airtel

Gurgaon, India

May’12-June’14: Team Leader Help desk Management-Client: Aricent TechnoligiesJuly’14-Nov’16: Site In Charge Helpdesk Management- Client: Aricent Technoligies Dec’16-Jun’18: Operations Manager Helpdesk operation FMS support- Client: Aricent TechnoligiesJuly’18-Jan’19: Operations Manager-Transitions Manager- Client: Genpact

Kanpur Area, India

• Installation of HP ML110, IBM Wipro and Dell Server. Installing MS 2003 server (SBS) and configuring the same.• Assembled Xeon Based server with raid controller. Installed windows 2003/2008 server standard edition.• Implementation and onsite support of Hardware for different clients.• Onsite trouble shooting, upgrading, installing and software/hardware.• Troubleshooting & Installation of operating System like Windows 9x/2000/XP/7/8 & Device Drivers.• Desktop and laptop Support of HP/Dell/Wipro and IBM Hardware including installation and configuration of hardware and Software applications• Providing knowledgeable assistance with standard desktop programs and operating systems and Microsoft Office Suite including Outlook and Project

Bachelor'S Degree, Mathematics, A

Intermediate, Physics, A

High School Diploma, Mathematics