As a Senior Consultant / Manager II at Kroll, I lead and deliver complex projects in the areas of quality assurance, business process operations, and business analysis. I have over 15 years of experience in the service industry, working with clients across various sectors and geographies.I am passionate about improving operational efficiency, enhancing customer satisfaction, and solving business challenges using data-driven and innovative solutions. I have a Six Sigma Foundations certification and a Bachelor of Commerce degree in Business Administration and Management. I am also skilled in BPO, business analysis, and quality assurance tools and methodologies. I am committed to excellence, collaboration, and continuous learning.