Experience of over 6+ years in D2D implementation of Atlassian Tools (JIRA Family, Confluence, Bitbucket). Hands-on-Experience in Installation, Customization, Scaling & Performance Tuning, Scheduling Back-up & Maintenance activities, Optimizing Tool Governance.Experience in planning and executing Upgrade of Business critical and complex JIRA instances for more than 10+ enterprise Customers with user license ranging from 50 to 5K. Upgrading legacy versions of JIRA(5.0)Hands on experience in Investigating & Troubleshooting application issues through analyzing System logs, Application logs.Configuration of SSL, Reverse proxy for both JIRA and Confluence. Knowledge of binding both PFX and CRT certificates on Windows and Linux environments. Integration of User Management tool Microsoft Active Directory. Configuration of SMTP and Email handlers within JIRA.Experience in setting up JIRA projects, issue types, custom fields, screens, permissions schemes, setting up complex workflows with advanced workflow, managing EOL for projects. Configuration of Customer Portal, Customer Permissions, Request Types and Queues for JIRA Service Desk. Customization of Agile boards as per Business Requirements. Hands on experience in application Data Migration, Consolidation of both On-Premises and Atlassian Cloud JIRA instances. Generate Investigation reports prior to migration by conducting thorough analysis of both application and system level impacts, database statistics, integration impacts.Experience in configuring Test management solution alongside JIRA by utilizing capabilities using following Marketplace addons: Zephyr for Test Management, X-Ray Enterprise Test ManagementWorked on Advance scripting (Groovy) to extend Jira capabilities for custom fields, workflow post functions, setting inter-field dependency, behaviour as per requirements. Knowledge of development tools like Bitbucket, Fisheye/Crucible. Implementation of SAFe (Scaled Agile Framework).Experience in training JIRA for both User level and Administrator levels for more than 200+ Users. Assisting Internal Teams for Implementation and Troubleshooting.Effectively communicate with different levels within organization, as well as with the business & other technical teams to analyze various kinds of User-Requirements, implement the use cases & setup JIRA accordingly.