Prateek Sharma Email & Phone Number

Ahmedabad, GJ, IN

Dedicated and results-driven Implementation Manager with a proven track record in overseeing the successful deployment of complex projects and solutions. I thrive in dynamic environments where precision and adaptability are paramount. With a blend of strategic vision and hands-on execution, I excel in leading cross-functional teams to deliver on-time.

Gandhinagar, Gujarat, India

• Lead and supervise both frontline agents and backend teams, ensuring effective communication, coordination, and collaboration between the two groups.
• Set clear performance goals and metrics for both teams, monitor performance closely, and provide regular feedback and coaching to drive continuous improvement.
• Develop and implement strategies to streamline workflows, optimize processes, and improve efficiency in handling service tickets, both at the frontline and backend levels.
• Act as a point of escalation for complex issues or customer concerns, providing guidance and support to frontline agents and backend teams to ensure timely and effective resolution.
• Identify training needs for both frontline and backend teams, organize training sessions, and provide ongoing coaching and development opportunities to enhance skills and knowledge.
• Prioritize and assign service tickets to team members, ensuring timely resolution and adherence to established procedures and protocols.

Gandhinagar, Gujarat, India

• Serve as the subject matter expert (SME) for top service provider products, services, and technologies, possessing in-depth knowledge of wireless telecommunications, plans, devices, and features.
• Develop and deliver comprehensive training programs and materials for frontline agents, ensuring they are equipped with the necessary knowledge and skills to effectively support customers.
• Conduct regular audits and assessments of customer interactions, identifying areas for improvement and providing feedback and coaching to frontline agents to enhance service quality and customer satisfaction.
• Escalation Management: Serve as a point of escalation for challenging customer issues, collaborating with cross-functional teams and management to resolve complex problems and ensure a positive customer experience.

Gandhinagar, Gujarat, India

• Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences, providing relevant recommendations and enhancing the customer experience.
• Demonstrate exceptional written communication skills, ensuring clear and concise messaging to effectively convey information, answer questions, and assist customers in a professional and friendly manner.
• Adhere to company policies, guidelines, and regulatory requirements governing online chat support, including privacy and data security protocols, to protect customer information and maintain confidentiality.

Ahmedabad, Gujarat, India

• Conduct market research to identify new business opportunities and market trends. Analyze data to develop insights into customer needs, competitor activities, and industry developments.
• Develop and implement strategic plans to expand the company's customer base and increase revenue. Set ambitious yet achievable goals and objectives aligned with the company's growth targets.
• Build and maintain strong relationships with existing clients, understanding their needs and preferences, and identifying opportunities for upselling or cross-selling additional products or services.
• Generate leads through various channels such as networking events, cold calling, email campaigns, and digital marketing initiatives. Qualify leads to ensure they meet the company's target customer profile.
• Prepare compelling proposals and presentations tailored to the needs of prospective clients. Articulate the value proposition of the company's products or services and effectively communicate key benefits and features.

Gandhinagar, Gujarat, India

• Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences, providing relevant recommendations and enhancing the customer experience.
• Demonstrate exceptional written communication skills, ensuring clear and concise messaging to effectively convey information, answer questions, and assist customers in a professional and friendly manner.
• Adhere to company policies, guidelines, and regulatory requirements governing online chat support, including privacy and data security protocols, to protect customer information and maintain confidentiality.

Bhilwara, Rajasthan, India

• Provide visionary leadership and effective management of school operations, staff, and resources to create a positive learning environment conducive to student success.
• Develop and implement school policies, procedures, and protocols in alignment with educational standards, legal requirements, and the school's mission and goals.
• Recruit, hire, train, supervise, and evaluate teaching and administrative staff to ensure high-quality instruction, professional growth, and accountability.
• Oversee student support services, including counselling, special education, and behaviour management, to address the diverse needs of students and promote a safe and inclusive school culture.
• Foster positive relationships with parents, students, staff, and community stakeholders through effective communication, outreach, and collaboration to promote student achievement and school success.