Pratiksha Katwar Email & Phone Number

San Francisco Bay Area

• Deliver top-tier technical support to Klaviyo Partners, focusing on troubleshooting email implementation, performance issues, and providing design feedback for email templates and sign-up forms for improved submission.
• Analyse and empathise with customer feedback to advocate for product enhancements, communicate the feedback to Product Managers for future development.
• Track and manage bugs and feature requests using JIRA, productboard, Monday.com
• … Show more
• Participated voluntarily in UX Design Team interviews for prototype user testing, offering valuable insights into improving the Flows preview experience and providing UX feedback for internal knowledge base enhancements.
• Conducted Zoom shadowing sessions in email support to mentor and train newly onboarded product experts. Show less

California, United States

• Fostering logical and creative thinking to provide the best solution to the users for Email and SMS marketing.
• Global Support via Email and Chat using Zendesk CRM
• Troubleshooting the implementation when required.
• Contributed to other projects in parallel - project management via Monday.com

San Jose, California

• Onboarded global partners and provided support throughout the Google Pay API integration process.Communicated brand guidelines and conducted UX Review to verify the implementation of Google Pay on websites and.
• Cross-platform testing of Google Pay API integration prior to providing production access.
• Diligently work with cross-functional teams to ensure delivery of uniform product experience. Contributed valued suggestions for the betterment of the product through… Show more
• Diligently work with cross-functional teams to ensure delivery of uniform product experience. Contributed valued suggestions for the betterment of the product through observations, documentation and team collaboration.
• Payment Gateway testing for potential supported partners for Google Pay
• Well acclaimed to work on Salesforce CRM and in a swift work atmosphere. Show less

Bangalore, India

• Conducted behavioral observations of clients from various ethnicities and setups. Evaluated through psychological tests, interviews, surveys and group activities.
• Empowered the teachers to identify children with special needs through Campaigns.
• Offered counseling sessions for the clients and their families.
• Case Studies

India

• Qualitative data analysis to implement the best therapies for children with special needs. Conducted surveys for focus support groups using SurveyMonkey.
• Volunteered life skill training for adolescents and designed posters for social causes using Adobe Photoshop

India

• Interviewed the client to elicit functional and business requirements. Researched on client organization and their activities through telephone surveys and discovery sessions.
• .Created wireframes for web-based java application. Manually executed test cases and reported defects using Bugzilla software.

User Experience Design

Activities and Societies: Implemented UX research methods on the project and built a prototype for the same. Presented a demo on the work.

Master Of Science (Msc), Clinical And Counseling Psychology, A+

Activities and Societies: Life Skill training for high school students, Internship in the special schools and Psychiatric Set up, Shot a.

Master Of Science (Ms), Counseling Psychology And Psychotherapy

Activities and Societies: Attended counseling workshops, worked part time in an NGO at the same time. Interaction with the psychotic.

Ba, Psychology, Education, Sociology

Foundation courses on Psychology during my graduation made me more confident to go further with this field of interest and excel my.

Certificate In Hotel Management, Hotel/Motel Administration/Management, B+

High School

Activities and Societies: Art and Music Apart from the transition from childhood to adolescence, indulged myself too much into Art and.