Preston Casey Email & Phone Number

Computer Operator, United Services Apprenticeship Program

Internetworking Technician, United Services Apprenticeship Program

Okinawa, Japan

 Accountability for the seamless operation of IT systems through diagnosis and troubleshooting of hardware and software problems Vital role as the frontline responder to IT-related issues focused on providing excellent customer service Application of step-by-step solutions to resolve users’ computer or equipment problems, along with assistance in addressing virtual teleconferences, enclave networks, and other system-related issues Execution of system training and management of users’ accounts, while driving continuous development and maintenance of knowledge base articles Delivery of efficient technical services by installing physical and virtual servers on board naval ships including utilization of Active Directory to manage accounts and permissions Accomplishment of other technical tasks to guarantee first-rate customer/user experience Administration of satellite communications (SATCOM) which entails system planning, configuration, and maintenance as well as network monitoring and troubleshooting Collaboration with cross-functional teams in the integration of SATCOM into complex naval systems that enabled secure and smooth operational connectivity Maintenance of situational awareness across multiple units through naval message forecasting and monitoring Achievement of commendations and positive evaluations through successful resolution of 173 tickets while providing support to 65 personnel and managing network functionalities Major contribution to the assigned unit through the following initiatives:o Creating 13 standard operating procedures (SOPs) to be implemented and used by new and existing communications watch officers (CWOs); ando Conducting 40-hour training that led to the development of seven CWO qualified personnel

Education record

Networking Fundamentals

Coursework in Radio Communications and Network Fundamentals.

Associate'S Degree, Cybersecurity

Coursework in Cybersecurity