Preston Long Email & Phone Number

Legacy is the private bank for men's most valuable assets. We offer a simple, at-home solution for men interested in having their sperm analyzed and frozen for future use.

Remote

- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.- Assessed reports, monitored calls and analyzed vendor relationships to identify process improvement opportunities.- Based in Dubai with offices in Lisbon, the company takes care of the entire payment and fulfillment process and express ships to customers in 190 countries worldwide.- Coached employees to develop strong customer support skills to minimize process issues and… Show more - Established and monitored customer service standards by employing recognized and comprehensive benchmarks.- Assessed reports, monitored calls and analyzed vendor relationships to identify process improvement opportunities.- Based in Dubai with offices in Lisbon, the company takes care of the entire payment and fulfillment process and express ships to customers in 190 countries worldwide.- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.- Created and designed integration between Zendesk and Intercom to manage our customer interactions as well as internal helpdesk. Show less

Dublin, Ireland

- Created and managed the Customer Success department from the ground up with an international remote team.- Conducted online training sessions to new clients and led on boarding process to ensure success rate - Help drive adoption and maintain top accounts with key stakeholders - Devised and conducted continuous best practice webinar sessions to the install base.- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve… Show more - Created and managed the Customer Success department from the ground up with an international remote team.- Conducted online training sessions to new clients and led on boarding process to ensure success rate - Help drive adoption and maintain top accounts with key stakeholders - Devised and conducted continuous best practice webinar sessions to the install base.- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing the company with strong and sustainable organizational leadership.- Aligned organizational objectives with company mission, increasing revenue, profit, and business growth by collaboratively developing integrated strategies. Show less

Evansville, Indiana Area

- Participated in training on field organizing, messaging, and other activities.- Organizing the Southern Indiana community, working in conjunction with grassroots leaders and campaign staff.- Held organizational meetings to recruit new volunteers and supporters in communities.- Used social networks to help amplify our message and to talk about the work that we do.

Greater Chicago Area

Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.

Irving, Texas, United States

- Reviewed flagged transactions generated by our fraud detection systems and determine risk and status of users.- Identified changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss.- Verified account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as leading and managing a remote call center team.- Maintained daily and monthly performance… Show more - Reviewed flagged transactions generated by our fraud detection systems and determine risk and status of users.- Identified changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss.- Verified account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as leading and managing a remote call center team.- Maintained daily and monthly performance standards, including those pertaining to quality and quantity.- Escalated issues to various other functional areas as necessary regarding unusual activity, abnormal transactions, and customer care issues..- Analyzed large amounts of data to find patterns of fraud and anomalies. Show less

Plano, Texas, United States

As the Store Manager I was an on-the-floor leader, not only performing all store functions, but also acted as a guide and role model for the team. I Coached, developed and inspired the team so that everyone working in the store served as a true ambassador for Sunglass Hut. I created an environment where everyone delivers great service through The Sunglass Hut Experience. My leadership, energy and willingness to make quick decisions inspired every store Associate to deliver The Sunglass Hut… Show more As the Store Manager I was an on-the-floor leader, not only performing all store functions, but also acted as a guide and role model for the team. I Coached, developed and inspired the team so that everyone working in the store served as a true ambassador for Sunglass Hut. I created an environment where everyone delivers great service through The Sunglass Hut Experience. My leadership, energy and willingness to make quick decisions inspired every store Associate to deliver The Sunglass Hut Experience that translated into record-breaking sales. Show less

Answered personal and business phone lines via VoIP phone. In charge of calendar and the scheduling of meetings and appointments via Microsoft Outlook. Initiated and responded to all emails via Microsoft Outlook. Put together Microsoft Power Point and other materials for business meetings and training events. In charge of all web based training for new employees via Adobe connect and Adobe e-learning suite. In charge of social media marketing via Facebook, Twitter and email newsletters… Show more Answered personal and business phone lines via VoIP phone. In charge of calendar and the scheduling of meetings and appointments via Microsoft Outlook. Initiated and responded to all emails via Microsoft Outlook. Put together Microsoft Power Point and other materials for business meetings and training events. In charge of all web based training for new employees via Adobe connect and Adobe e-learning suite. In charge of social media marketing via Facebook, Twitter and email newsletters (constant contact). Show less

Venture Lab

Venture Lab's philosophy is to make online courses more fun and engaging by making them more experiential, interactive, and collaborative..

Certificate, Covid-19 Contact Tracing, 96.0

High School Dipolma, H.S General Studies

Activities and Societies: Indiana State board of Lt. Governers for Key Club International, Marching Band, Concert Band, ISSMA State.