Hari Jeeva Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Effectively communicated with clients through emails and zoom meetings to update progress, manage deliverables, and communicate results, providing an exceptional customer experience
• Utilized strong analytical skills, conducting gap analysis to identify strategies for growth and implemented solutions to refine and communicate product offerings to grow sales
• Managed a team of five freelancers, delegating tasks, tracking workflows, and providing feedback to ensure expectations are met accurately and on time

Kitchener, Ontario, Canada

• Consulted and trained ten business owners in implementing digital marketing strategies to adapt to COVID-19 lockdowns, overcoming a difficult period of low sales and poor cash flow
• Conducted market research, analyzing trends, evaluating competitors, and understanding consumer preferences to develop campaigns that grew awareness and sales over the quarter
• Optimized ads across Facebook, Google and Influencers, evaluating analytics, split testing variables and reporting weekly to predict inventory levels and forecast growth
• Crafted advertising strategies and content calendars, equipping stakeholders with a tailored action plan to achieve their short and long-term goals, building toward predictable growth

Kitchener, Ontario, Canada

• Transformed twenty retail businesses shutdown by COVID-19 lockdowns into e-commerce optimized shops, allowing the organization to sustain sales through a period of great uncertainty
• Customized Shopify sites, coding functionality (HTML), developing assets (graphics) and producing sales copy (product listings) and split testing to improve user experience and conversion rates
• Executed SWOT analysis and Porter’s Five Forces, providing recommendations for restructuring to minimize costs, streamline operations and optimize for sustainable growth
• Coached stakeholders 1:1 providing comprehensive education on customer journeys focusing on social media integration to prepare clients for continued success in the digital era

Toronto, Ontario, Canada

• Applied a high degree of attention verifying and processing payments for accounts receivable, leading to accurate deposits and efficient information retrieval to track outstanding account balances
• Collaborated with accounts payable to streamline data entry on SAP ensuring accurate billing of projects resulting in the timely and error free disbursement of funds
• Utilized Oracle Fusion and Salesforce to balance monthly reconciliations, rectifying inconsistencies, to prepare key financial statements critical to strategic decision making
• Coordinated with multiple business units to implement a monthly project analysis, studying large data sets, extracting insights, testing for accuracy and validity, and presenting to upper management, yielding the.

Toronto, Ontario, Canada

• Launched products, influenced sales, and created social media content in retail and trade shows to grow brand awareness and enhance customer loyalty
• Educated consumers on brand offers, engaging them with a direct line of communication, and exciting them with unique experiences to gain a strong understanding of brand values
• Cultivated and sustained positive working relationships with staff, service providers and multiple vendors yielding a positive and consistent brand experience

Mississauga, ON

• Resolved customer complaints, providing appropriate solutions, and following up to ensure resolution, resulting in an increase in positive comments in our feedback surveys
• Managed customer expectations by handling inquiries with speed and professionalism leading to a strong understanding of product offerings and increased satisfaction
• Maintained records of customer interaction ensuring accuracy and validity of completed information allowing management to effectively gather and analyze data

Honors Bachelor Of Commerce (Bcom), E-Commerce/Electronic Commerce

• Minor in Economics • Minor in Innovation • Minor in Sustainability

International Exchange Program, International Business

• Specialized in Consulting • Leadership roles in the Entrepreneur society • Producer for Student TV and Radio club