Priscilla Ferronato, Ph.D.

Priscilla Ferronato, Ph.D. Email and Phone Number

Director of Research and Analytics, Ph.D. in HCI @ Mastercard
Einsteinring 35 85609 Aschheim, München
Priscilla Ferronato, Ph.D.'s Location
United States, United States
Priscilla Ferronato, Ph.D.'s Contact Details

Priscilla Ferronato, Ph.D. work email

Priscilla Ferronato, Ph.D. personal email

About Priscilla Ferronato, Ph.D.

I'm a Research and Analytics manager with more than 10 years of experience in mixed methods research, both in industry and academia. I have a Ph.D. in Human-Computer Interaction from the University of Illinois at Urbana-Champaign, which focused on how to calibrate trust in human and autonomous systems interactions. I’m passionate about systematically understanding customers’ behaviors and influencing product strategy towards a more human centric approach. "We have to remember that what we observe is not nature in itself, but nature exposed to our method of questioning." — Werner Heisenberg

Priscilla Ferronato, Ph.D.'s Current Company Details
Mastercard

Mastercard

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Director of Research and Analytics, Ph.D. in HCI
Einsteinring 35 85609 Aschheim, München
Website:
mastercard.us
Company phone:
1800 689 562
Priscilla Ferronato, Ph.D. Work Experience Details
  • Mastercard
    Director Of Experience Research And Analytics
    Mastercard Jan 2024 - Present
    Purchase, Ny, Us
  • Mastercard
    Experience Research Manager
    Mastercard Feb 2022 - Jan 2024
    Purchase, Ny, Us
  • The Realreal
    Principal Ux Researcher
    The Realreal Jun 2021 - Feb 2022
    San Francisco, Ca, Us
  • Synchrony
    Avp Digital Product Experience
    Synchrony Jan 2021 - Jun 2021
    Stamford, Connecticut, Us
    - Led experience research and analytics for PayPal and Venmo credit cards (B2B)
  • Synchrony
    Experience Research And Analytics, Ph.D. Scholarship
    Synchrony Sep 2018 - Dec 2020
    Stamford, Connecticut, Us
  • Nubank
    Senior Ux Researcher
    Nubank Oct 2020 - Jan 2021
    São Paulo, Sp, Br
    managed Operations and Platforms experience research and strategy, focused on mixed methods and integration of UX research and analytics
  • University Of Illinois At Urbana-Champaign
    Research Assistant
    University Of Illinois At Urbana-Champaign Jan 2017 - Aug 2020
    Champaign, Il, Us
    - Research focus on Human-Computer Interaction (HCI) - Ph.D. Thesis: Utilized mixed methods to investigate and measure the influence of individual differences on trust formation in human and autonomous systems interaction- Coordinated the development of VR interface to collect data about human and autonomous vehicles interaction - Participate in multiple research projects cross-campus: _Conducted ethnographic research and employment of design thinking methods as part of research with CTA (Chicago Transit Authority) for the extension of a metro line _Designed and evaluated a prototype for team collaboration with the goal to create collaborative and multiple interpretations _ Conducted a survey and in depth-interviews to investigate the use and adoption of open government data by underrepresented communitiesData Collection:• Planned and conducted online, lab-based, and community-based experimental (A/B testing) and quasi-experimental research studies• Utilized surveys, structured and unstructured interviews, psychometric tasks for data collection• Applied for and awarded several research grantsData Analysis:• Proficient in R and SPSSResearch Synthesis:• First author on four peer-reviewed publications• Co-author on five peer-reviewed publications• Poster award as best research at Ischool UIUC
  • University Of Illinois At Urbana-Champaign
    Teaching Assistant
    University Of Illinois At Urbana-Champaign Aug 2017 - May 2019
    Champaign, Il, Us
    Fall 2018: Design Methods, received excellence teaching awardSpring 2018: Design Thinking, received excellence teaching award Fall 2017: Design Methods https://re-nourish.org/how-to-teach-systems-thinking-to-designers-an-illinois-case-study/
  • Stubhub
    User Experience Researcher
    Stubhub May 2019 - Aug 2019
    New York, Ny, Us
  • Institute For Advanced Architecture Of Catalonia
    Service Designer
    Institute For Advanced Architecture Of Catalonia Aug 2018 - Dec 2018
    Barcelona, Es
    - Designed a toolkit for the co-design of public policies to support and empower 10 labs in Europe to co-create solutions for RRI practices for science and technology innovation policies- Conducted in-depth interviews and co-design workshops to test the efficacy of the toolkit- Measured the extension and distribution of the maker community, designers, and social entrepreneurs as a way to understand the decentralization of design practices and emergent new roles of designers through social network analysis- Project funded by the European Union through the Horizon 2020 to close the gap between the ideation and the implementation of co-created policies (https://siscodeproject.eu/)
  • Gartner
    Ux Designer & Researcher
    Gartner May 2018 - Aug 2018
    Stamford, Ct, Us
    - Designed user interface mockups and specifications for enterprise big data analysis software that increased the productivity of business analysts work- Conducted foundational research (contextual inquiry and in-person interviews) and evaluative research activities (concept tests and usability tests)- Translated research findings into actionable insights and disseminated findings to cross-functional teams including senior leadership- Collaborated with PMs, software engineers, and data scientists- Received the "Best Graduate Intern Award" from the University of Illinois at Urbana-Champaign Research Park
  • University Of Waterloo
    Ux Research Visiting Scholar
    University Of Waterloo Jun 2017 - Aug 2017
    Waterloo, Ontario, Ca
    - Ran generative research to plan and developed strategies for the Stratford Summer Theatre Festival's digital products and experience, including ethnography research, diary studies, and co-design workshops- Planned and facilitated participatory research design sessions and user in-depth interviews- Collected and analyze the data- Generated reports and publications for the dissemination of the research findings working closely to Marketing team
  • Iit Institute Of Design
    Ux Researcher - Visiting Scholar
    Iit Institute Of Design May 2014 - Oct 2015
    Chicago, Illinois, Us
    - Conducted foundational research (remote interviews and cognitive walkthroughs) to identify users’ behaviors and attitudes towards the better organization of an enterprise information system- Responsible for a group effort to analyze 100+ hours of workshops using protocol analysis- Designed and conducted participatory design workshops- Designed a 3D physical prototype for data collection and tested it through usability tests and workshops
  • Up Organizações Têxteis
    Design Manager
    Up Organizações Têxteis Apr 2013 - Jul 2014
    - Defined the design vision and guided design deliverables across different project initiatives, including: user research, ux design, product development, creative design and branding.- Developed and managed project schedules for the design team across multiple projects- Led the ideation, development, and launch of new products, as well as research of consumer trends, insights, and direct and indirect competitors- Responsible for the product portfolio management, analyzing sales history, product pyramid, performance, and pricing- Integrated user research and market analysis into product requirements to enhance users’ satisfaction and product portfolio management- Led a team of fashion 4 designers, and 2 consumer insights and marketing professionals
  • Dakota Calçados
    Product Designer And Researcher
    Dakota Calçados Jun 2009 - Jun 2010
    Nova Petrópolis, Rs, Br
    - Responsible for fashion trend detection and prediction research - Support the creation of the annual portfolio strategy by developing competitors and segment analysis, and fashion consumption research- Co-designed two women footwear collections
  • Pettenati S.A. Indústria Têxtil
    Product Designer And Researcher
    Pettenati S.A. Indústria Têxtil Jun 2007 - Apr 2009
    Pettenati is the biggest textile company in Latin America. Worked as a Product Designer, Design Researcher, and Trend forecaster.- Worked for Nike in different research projects focused on the development of technological fabrics for increase performance and the first international campaign for recyclable fibers from plastic bottles. - Conducted forecast research by studying the future development and adoption of fashion trends in Brazil and South America generating insights for the design and business strategy teams.- Partnered with enterprise clients for the development of fashion trends research and development of elusive fabrics and patterns

Priscilla Ferronato, Ph.D. Skills

Design De Moda Strategic Design Fashion Design Design Research Brand Management Marketing Strategy Trend Forecasting Trend Analysis Communication Microsoft Powerpoint Adobe Photoshop Adobe Illustrator Powerpoint Graphic Design Strategic Planning Design Thinking Microsoft Excel Social Media Microsoft Office User Centered Design Data Visualization Qualitative Research Ethnography Human Behavior Human Computer Interaction User Experience Design Social Innovation Rapid Prototyping Protocol Analysis Data Analysis A/b Testing Statistical Data Analysis Rstudio Phyton Ethnography Research Quantitative Research Qualitative Data User Interface Design User Experience Wireframing Statistics Modelling Indesign Presentations Heu Leadership Human Factors R Semi Structured Interviews Structured Interviews Survey Design Heuristic Evaluation User Flows Prototyping Experimental Design Field Research Participatory Design Workshops Sketch Figma Invision Information Architecture Cascading Style Sheets

Priscilla Ferronato, Ph.D. Education Details

  • University Of Illinois Urbana-Champaign
    University Of Illinois Urbana-Champaign
    Informatics
  • Politecnico Di Milano
    Politecnico Di Milano
    Design
  • Unisinos
    Unisinos
    Design
  • Fgv - Fundação Getulio Vargas
    Fgv - Fundação Getulio Vargas
    Marketing
  • Ucs - University Of Caxias Do Sul
    Ucs - University Of Caxias Do Sul
    Fashion/Apparel Design

Frequently Asked Questions about Priscilla Ferronato, Ph.D.

What company does Priscilla Ferronato, Ph.D. work for?

Priscilla Ferronato, Ph.D. works for Mastercard

What is Priscilla Ferronato, Ph.D.'s role at the current company?

Priscilla Ferronato, Ph.D.'s current role is Director of Research and Analytics, Ph.D. in HCI.

What is Priscilla Ferronato, Ph.D.'s email address?

Priscilla Ferronato, Ph.D.'s email address is pr****@****ail.com

What schools did Priscilla Ferronato, Ph.D. attend?

Priscilla Ferronato, Ph.D. attended University Of Illinois Urbana-Champaign, Politecnico Di Milano, Unisinos, Fgv - Fundação Getulio Vargas, Ucs - University Of Caxias Do Sul.

What are some of Priscilla Ferronato, Ph.D.'s interests?

Priscilla Ferronato, Ph.D. has interest in Economic Empowerment, Design Thinking, Environment, Education, Sustainable Design, Social Innovation, Science And Technology, Animal Welfare, Arts And Culture, Strategic Design.

What skills is Priscilla Ferronato, Ph.D. known for?

Priscilla Ferronato, Ph.D. has skills like Design De Moda, Strategic Design, Fashion Design, Design Research, Brand Management, Marketing Strategy, Trend Forecasting, Trend Analysis, Communication, Microsoft Powerpoint, Adobe Photoshop, Adobe Illustrator.

Who are Priscilla Ferronato, Ph.D.'s colleagues?

Priscilla Ferronato, Ph.D.'s colleagues are Hatim Ali, Pablo Balbi, Barb Cox (Mba), John O'neill, Gloria Del Moral, Brittney Escobar, Marie Elizabeth Aloisi.

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