Priyank Rawat Email & Phone Number

Southborough, Ma, Us

Southborough, Ma, Us

Worked in the role of Business Architect- Drive discussions with business leaders, partners and vendors to determine and validate business capabilities.- Create and maintain Business Capability Model that is a reference for further capability breakdown.- Create Customer Journey, Business Capability Map and Process Map for Insurance product lifecycle.- Collaborate with enterprise architects to validate business requirements against technological constraints.

Southborough, Ma, Us

As product manager, I have closely worked with business stakeholders, UX designers, architects and scrum teams to deliver products from concept to release in Insurance domain. - Products delivered include mobile app features, web portal features and notification framework. - Adopted best practices from Scaled Agile Framework. - Conducted customer, competitor and market analysis. - Used design thinking approach to identify business problem and ideate the solution.- Defined product roadmap with key focus on Omni-channel strategy- Created, prioritised and maintained epics, features and user stories in Jira Software- Assessed the user journey experience and adoption by determining key performance indicators and user interaction metric from Adobe Analytics.- Engaged with scrum masters, developers and testers on regular basis to ensure that implementation aligns to the business requirements and non-functional requirements as defined in the user stories.- Reviewed product quality and completion percentage with scrum teams across different systems.As a Lead Business Analyst, I have managed a team off Business Analysts and Data Analysts.- In role of Lead Business Analyst for Insurance providers, my key focus was to capture business requirements for Digital Transformation of Insurance domain.- Facilitated brainstorming workshops with clients and partners to determine business capabilities and process maps that served as driver for requirement elaborations. - Managed the epic/feature design and creation of user stories by the offshore team.- Senior Business Analyst for top Credit Rating organisation for ~2 years in New York office with the data steward and services team under rating organisation.- Created Entity Relationship Diagram, Data Flow, Conceptual Data Model, Data Mapping sheet and Data Dictionary.- Setup and groomed team of business/data analysts for future engagements as defined in the roadmap.

Southborough, Ma, Us

Southborough, Ma, Us

Pune, Maharashtra, In

I have held two key roles in Tech Mahindra. I started as ASG Team lead and then progressed to become a hybrid designer for Oracle-Siebel CRM in Telecommunication domain. Below are some key responsibilities held:HYBRID DESIGNER• Design solution for complex user stories and lead the development of the solution. • UNIX and PL/SQL developer with key focus on delivering migration user stories.• Collaborated with partners and clients to confirm feasibility of the proposed solutions.• Ensured defect-free code and supported post-release enhancements.• Received ‘Pat-on-the-Back’ award for defect-free development of a complex migration requirement.APPLICATION SUPPORT LEAD• As onsite coordinator (in UK Office) I headed the client engagement for critical issues and deployments. • At offshore, headed a team of support engineers to resolve issues and service data extract/analysis request.• Initiated and implement process changes/training in collaboration with Project Manager to improve team efficiency and effectiveness with key focus on achieved Service Level Agreement (SLA).• Coordinated production deployment activities performed by ~25 team members across multiple geographies on test and production environments.• Received ‘Customer Appreciation’ award from British Telecom for excellent handling of WBC Trouble-to-Resolve issues to improve RFT from 65% to 95% on production. • Received ‘Pat-on-the-Back’ award for efficiently leading and training Siebel ASM team. Built an effective team structure to handle increasing scope and size of work.

Emdp Professional Certificate Programme, Digital Strategy And Transformation

Pgpm, Operations & Strategy

B. Tech., Electrical Engineering

Education record