Patrick Higgins Email & Phone Number

Kirkland, WA, US

Kirkland, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

Zendesk AdministratorFreshworks Administrator (Freshdesk, Freshchat and Freshcaller)Amazon Connect (Chat and Phone) AdministratorInternal Communications Manager (Event Newsletters, Global Events Wiki)Direct Communication Customer Support (20+ Internal and External Support Aliases)

Greater Seattle Area

As an Enterprise/Technical Customer Support Specialist my expanded role includes metrics, analytic, process improvement, team expansion and growth.

I developed this program along with the AWS Sales team to create a contact option for visitors to aws.amazon.com who were not signed in to their AWS accounts or were not customers. I managed a team of 5 agents supporting unauthenticated chat using metrics to increase individual and group performance which was measured by daily/weekly/monthly reports on.

Seattle, Washington, United States

Handling compromised account which included reviewing all requests, working with the customers to remove the compromised activity, gather all of the relevant information, confirming security breaches and making sure the customers have activated all security measures to avoid the issue from repeating. From there, I kept in contact with the customer while I.

Greater Seattle Area

Customer Service role in Core CS assisting with Billing, Account and general support questions.

Manage Facebook campaigns, create graphics, edit the website, manage the City Guides section of APlaceforMom.com, blog, manage youtube account, manage forum users, create analytic reports and manage multiple contract employees.

SEO content, manage keywords and rankings, create Google Analytics reports, customer service and sales.