Responsibilities• Leading and managing a team of Agile Coaches, chartered to drive the company’s Agile strategy and tactics • Accountable for leading the transformation journey to Agile practices, tools and mindset• Scope includes Business, IT, Digital and non-digital engagements• Setting standards and guidelines to balance consistency with freedom for teams to tailor while enable organizational roll ups for transparent performance reporting• Orchestrate and moderate knowledge sharing communities Accomplishments (as of September 2024)• Ongoing expansion of Agile coaching engagements from 6 ~70 teams practicing, improving and maturing • Developed an Agile approach using a combination of popular Frameworks (primarily Scrum, Kanban, SAFe, Scrum@Scale) to promote consistent patterns in a flexible framework • Expanded beyond IT, into Supply Chain, HR, Store Operations, Restaurants and Wegmans Brand products• Developed three-year strategic plan covering targeted expansion areas and new coaching service offerings• Established performance metrics to inform and process improvement opportunities

Business & Technology transformation consulting, focused on human, business & technology facets of change enablement. Typical assignments involve:Digital Transformation leadership and advisory – Hands on & Strategic Enterprise Agile Coaching, custom Agile methodology & tool implementations. Agile Program Management.Most Recent EngagementsWegmans Supermarkets - current engagement- Lead Agile Consultant responsible for Wegmans Enterprise Agile framework development & deliveryWorked collaboratively with Wegmans staff to build Wegmans Agile framework. Framework is instantiated through MS Azure DevOps platform to enable workflow & pipeline automation to support larger products & cross product solution integration.Agility is measured using a proprietary maturity assessment tool & standard performance metrics to identify areas of opportunity The strategy aims to move towards a dynamic product team-based delivery model & a DevOps mindset. The journey has started. There is still much to do!The Prudential Insurance & Financial - Providing coaching & training to business & technical staffs for Sprint based & Kanban Agile frameworks. Prepared employees for Scrum.org Product Owner & Scrum Master certifications.Coached & transitioned several Applications & Cloud platform teams from waterfall to Agile product deliveryPlanned & ran executive ideation & strategy development workshopsEmbrace Home Loans (EHL) - Mortgage and Refinancing business- Agile Digital Transformation LeadSupporting Omni-Channel Sales, Marketing & analytics solution. Leading transition from traditional project management to Agile delivery model. Evolve from plan based to business value and economic returns-based execution.Introduced lightweight governance processes to balance decentralized team empowerment & accountability with effective communications & responsiveness to change.Built simple tools & processes to manage multiple cross team dependencies & improve cross team collaboration.

Practice Leader, Transformation Program Management and Agile Practices – Responsible for Selling and delivering Projects including Training, Tools, talent management and P&L Managed global Practice staff and P&L. Improved utilization from 81% to 88% Built & led practice. Developed methodology, tools, training and delivery assurance functions Formed Agile practice and deployed processes and tools to several customers. Provided hands on coaching and leadership to teams. Defined Agile roles and career progression lattice Sold and delivered work across multiple industries and managed early stage execution. Oversaw portfolio of 20+ Transformational Programs.  Personally led several Transformational Programs from sale, start up through production

Strategic and complex account engagements in Healthcare and Services sector. Responsible for P & L and customer satisfaction for complex transformation programs  Led multi-vendor SFDC and SAP transformation for all sales, marketing and Service channels. Re-engineered processes, adopting best practices. Accelerated delivery of business value through Agile processes.  Implemented Worldwide JD Edwards/SAP life sciences, analytics and reporting system; Recovered distressed program to meet required deployment dates. Combined Scrum and Kanban Agile methods to improve delivery cadence Stabilized and reorganized SAP multi-channel CRM system for major wireless Telecom provider

Responsible for re-engineering of business processes and technologies for CRM and all sales channels (Digital & Non-Digital). Deployed Sales Force Automation to 2,000 sales staff. Achieved 16% productivity using predictive analytics to target most promising prospects Reengineered billing system to support usage based pricing and leasing payment streams Integrated acquired $50M multi-vendor service business resulting in $2.5M savings and $2.5M revenue Implemented web based digital supplies ordering resulting in 23% channel growth  Redesigned e-shopping experience and implemented web analytics, resulting in 30% reduction in checkout abandonment rate and 36% improvement in average order size  Improved cancellations ($7 M revenue improvement) using predictive analytics modeling of “most likely to cancel” to drive retention programs Achieved best in class employee engagement performance (Kenexa benchmark). Developed and led leadership training programs for top 40 IT managers

Lead IT Executive responsible for Corporate Marketing, Global Solutions & Worldwide Customer Services, Corporate Finance, and Legal Organizations. Directed staff of 450 and $50M budget. Prior positions - Vice President, Customer Service Systems (1997 – 1998), Technology Strategy Manager (1996 – 1997), Infrastructure Technology Planning Manager (1995 – 1996) Directed $170M worldwide technology infrastructure migration, Deployed standard technology to 690 sites worldwide and 69,000 users. Retired proprietary Xerox technology. Renegotiated 10-year $3.2Bn outsourcing contract to broaden services and SLAs. Developed 3-5 year technology roadmap. Led technology strategy steering and approval committee. Deployed Master Data Management (MDM) architecture to enable improved global financial reporting, customer and product profitability analysis.  Improved account coverage 15% through Global account management activity tracking database utilizing Dun & Bradstreet data. Increased margins 1.5% by improving pricing control for major accounts with global account profitability analysis system. Developed professional services solutions tracking and costing application improving deal margin 3%. Improved account coverage 15% and sales revenue 3% through Global Account Management Activity Tracking database utilizing Dun & Bradstreet data.

Directed Infrastructure Services including planning, product selection, engineering, deployment of server, network and desktop technologies for all New York based corporate banking and support organizations. Supported 13,000 desktops in 6 locations in New York Metro area and 34,000 e-mail users across the United States.

Developed customer proposals working with US and European sales account teams as financial systems specialist. Presented solutions to customers and managed deployments and post go live support to major accounts.Solicited and worked with third party financial services software providers to partner with IBM to provide customer solutions. Incented suppliers to migrate solutions for IBM compatibility through partner programs.Worked directly with clients to design solutions for several financial services customers in European and New York financial marketsPresented IBM and ADP solutions at industry conferences and marketing events.