Rachael Bartlett Email and Phone Number

Effectively line manage a team of 5 Volunteering Coordinators remotely, ensuring they deliver exceptional customer service and high standards of volunteering programmes are delivered across the region.Provide expert knowledge and advice on volunteer involvement to departments across the region, to fulfil business needs.Embed a culture of best practice in volunteer management within the region, ensuring staff take responsibility for their volunteers, so each of them has a… Show more Effectively line manage a team of 5 Volunteering Coordinators remotely, ensuring they deliver exceptional customer service and high standards of volunteering programmes are delivered across the region.Provide expert knowledge and advice on volunteer involvement to departments across the region, to fulfil business needs.Embed a culture of best practice in volunteer management within the region, ensuring staff take responsibility for their volunteers, so each of them has a positive experience.Champion Guide Dogs PEOPLE behaviours, ensuring they are embedded in all areas of work. Show less

Provided specialist and strategic advice and guidance in volunteer involvement to Community Fundraising and Canine-Assisted Services departmentsDeveloped inspiring and engaging communications to motivate and inform Guide Dogs’ 16,000 volunteers.Coordinated Guide Dogs’ involvement with corporate volunteers to ensure experiences are mutually beneficial.

Promoting, developing and supporting the effective involvement of volunteers within the Exeter Mobility Team;- Leading and assisting the development and delivery of volunteer recruitment to support the team across the south-west.- Providing volunteering advice and guidance.- Delivering safeguarding training to staff and volunteers.

Coordinated the Volunteer Centre’s Brokerage (matching) service, ensuring one-to-one appointments are available and there are regular outreach activitiesDeveloped innovative and engaging ways to promote the Volunteer Centre through social media and pop-up eventsLed a team of 5 volunteers to ensure effective service delivery to both prospective volunteers and organisations we supportConducted ongoing monitoring and evaluating of the service to ensure it is fit-for-purpose… Show more Coordinated the Volunteer Centre’s Brokerage (matching) service, ensuring one-to-one appointments are available and there are regular outreach activitiesDeveloped innovative and engaging ways to promote the Volunteer Centre through social media and pop-up eventsLed a team of 5 volunteers to ensure effective service delivery to both prospective volunteers and organisations we supportConducted ongoing monitoring and evaluating of the service to ensure it is fit-for-purpose and it is demonstrating the impact of volunteering in Torbay Show less

Designed and implemented a streamlined and centralised processes to support a more efficient approach to volunteeringUtilised change management framework to ensure there was a smooth transition and regularly sought feedback from all stakeholdersBuilt and nurtured relationships with regionally-based colleagues across New South Wales to support them in their volunteer recruitment, onboarding and exiting processesIdentified opportunities which improved the service delivery… Show more Designed and implemented a streamlined and centralised processes to support a more efficient approach to volunteeringUtilised change management framework to ensure there was a smooth transition and regularly sought feedback from all stakeholdersBuilt and nurtured relationships with regionally-based colleagues across New South Wales to support them in their volunteer recruitment, onboarding and exiting processesIdentified opportunities which improved the service delivery functions of the Volunteer Unit Remained as the first point of contact for the Volunteer Unit, and provided exceptional customer service both over the phone and during face to face meetings Show less

Coordinated all voluntary placements at Cancer Research UK, including the award-winning internship scheme (recruiting 175 volunteers per annum) and professional placements programme.Built and maintained successful relationships with internal stakeholders (of varying levels of seniority) and supported them in the recruitment and management of their volunteersDeveloped project management skills by researching and developing a new placement scheme to engage a younger audience with… Show more Coordinated all voluntary placements at Cancer Research UK, including the award-winning internship scheme (recruiting 175 volunteers per annum) and professional placements programme.Built and maintained successful relationships with internal stakeholders (of varying levels of seniority) and supported them in the recruitment and management of their volunteersDeveloped project management skills by researching and developing a new placement scheme to engage a younger audience with the charity, aiming to boost the number of volunteer hours in our shopsEnhanced administrative skills by coordinating the recruitment and induction process for all placement volunteersDelivered informative and inspiring volunteer communications about the work of the charity within face to face presentations and within written prosResearched new marketing channels for niche volunteer roles to ensure a strong calibre of candidates, with the right skill set, appliedDemonstrated innovation and creative thinking by creating content for a YouTube clip, advertising CRUK's internship scheme, from an intern's perspectiveMaintained excellent attention to detail during the intern recruitment process, in addition to managing volunteer records on CRUK’s database, SiebelPersonally fundraised over £1,000 for CRUK by running the Brighton Marathon Show less

Recruited, motivated and supported 19 student Project Leaders in the planning and execution of their fundraising eventsPlanned and delivered the 2013 London Student Volunteering Fortnight by, developing a marketing and communications plan and liaising with both students and local organisations to ensure the smooth running of the eventBuilt and maintained successful relationships with both internal and external stakeholders to ensure the time our students donated, was of maximum… Show more Recruited, motivated and supported 19 student Project Leaders in the planning and execution of their fundraising eventsPlanned and delivered the 2013 London Student Volunteering Fortnight by, developing a marketing and communications plan and liaising with both students and local organisations to ensure the smooth running of the eventBuilt and maintained successful relationships with both internal and external stakeholders to ensure the time our students donated, was of maximum benefit to both the organisation and the volunteersDeveloped exceptional administration skills by ensuring the volunteer database contained accurate information and all volunteer hours were recordedDelivered helpful and timely customer service to all students enquiring about volunteering via email or during face to face meetings Show less

Researched and developed a Volunteering Strategy to investigate how the hospice can provide further development opportunities for current and prospective volunteersCoordinated the annual Make a Will Week appeal (raising over £18k), by developing a communications plan, building and maintaining relationships with participating solicitors and managing any supporter enquiriesResponsible for all legacy marketing and developing innovative ways in which the hospice can raise the… Show more Researched and developed a Volunteering Strategy to investigate how the hospice can provide further development opportunities for current and prospective volunteersCoordinated the annual Make a Will Week appeal (raising over £18k), by developing a communications plan, building and maintaining relationships with participating solicitors and managing any supporter enquiriesResponsible for all legacy marketing and developing innovative ways in which the hospice can raise the profile of gifts in Wills. For example, by creating a bookmark promoting the importance of legacies which appeared in all Rowcroft's charity shopsBuilt relationships with supporters; keeping them warm to the charity and ensuring they were appropriately communicated withAdministered a caseload of residuary and pecuniary legacies, including liaising with other charitable beneficiaries and solicitors Show less