Rachal Ajjamada Jaya Email & Phone Number

Detroit, Michigan, United States

• Implemented enhancements for the ConsumerConnection enrolled Dealers Service appointment process.
• Investigated and resolved new and existing issues in ConsumerConnection.
• Utilized JIRA for issue tracking and documentation.
• Generated routine and ad-hoc reports to assist in evaluating production performance.
• Managed the product backlog and documented business rules.
• Participated in Ford JAD sessions.

Arkansas, United States

• Worked with on an Agile team supporting the Microsoft Dynamics 365 CRM Sales platform to prioritize the platform backlog and align projects with the strategic goals and vision of the business
• Responsible for supporting 3,500+ system users in Sales, Customer Experience, and supporting departments as well as acting in a Lead PO/BA capacity for Global platform updates and new functionality
• Analyze current sales processes to determine inefficiencies and evaluate improvements to enhance the end-user experience in the Microsoft Dynamics 365 CRM platform
• Gather requirements for projects related to the CRM tool and provide technical requirements and designs to the development team
• Work closely with Sr. Vice Presidents of Sales to determine business needs and priorities
• Present the current initiatives of the team in the bi-weekly Sales meetings alongside the Senior Leadership throughout the business

North Carolina, United States

• As an Analyst for the data delivery team at KP, responsible for seamlessly integrating data from diverse domains such as EMR, claims, membership, pharmacy, and finance into the Azure cloud. My role focuses on enabling.
• Utilized project management tools such as Jira for efficient task tracking and agile methodologies for iterative development.
• Utilized MS Visio to create detailed process flow diagrams, system architecture diagrams, and workflow visualizations, improving team understanding and reducing development time.
• Collaborated with testing teams to develop test cases and scenarios, ensuring thorough testing of applications and achieving a 95% test coverage rate.
• Applied extensive experience in analyzing large datasets, extracting meaningful insights, and providing actionable recommendations for informed decision-making.
• Demonstrated skills in creating compelling visualizations and reports, facilitating effective communication of complex findings to non-technical stakeholders.

Dallas, Texas, United States

• Systematically gathered and documented business Requirements Documents (BRD) and Functional Requirements Documents (FRD), employing a blend of formal and informal sessions. Achieved an improvement in project.
• Prioritized features with a cost-conscious approach, utilizing brainstorming, scoring, and scaling technical features. Documented priorities in Jiraand cooperated with engineering/design, resulting in a significant.
• Work together with testers, planned tests/data, and crafted test cases in Jira, resolving bugs to achieve an impressive 98% usability success rate.
• Compiled market research and feature findings into clear Excel reports, facilitating stakeholder communication and decision-making

Bengaluru, Karnataka, India

• Part of the talent acquisition team, acquired information and reviewing the number of vacancies
• Worked on writing and posting job descriptions on online portals
• Reviewed the applications and resumes of applied candidates
• Conducted preliminary interviews for the screened candidates and set up an interview for the shortlisted candidates
• Maintained a database of technical and non-technical candidates
• Followed up with the candidates in completing the coding test and attending the interviews

Dallas, Texas, United States

Mysore, Karnataka, India

• Primarily responsible for operations in advertising and sales promotion
• Effective communicator with creative ideas and pay keen attention to details
• Designed campaigns for start-ups
• Worked with the team for day-to-day social media management for multiple clients
• Develop new strategies and promotions for daily social media outreach
• Involved in marketing research involving identifying key influencers

Masters, Information Technology

Master Of Business Administration - Mba, Business Management And Supply Chain Management

Bachelor Of Business Administration - Bba, Marketing, 75%