Rachal Ajjamada Jaya Email & Phone Number

Detroit, Michigan, United States

• Implemented enhancements for the ConsumerConnection enrolled Dealers Service appointment process.• Investigated and resolved new and existing issues in ConsumerConnection.• Utilized JIRA for issue tracking and documentation.• Generated routine and ad-hoc reports to assist in evaluating production performance.• Managed the product backlog and documented business rules.• Participated in Ford JAD sessions.• Developed a deep understanding of technical platforms.• Effectively communicated between business and development teams.• Managed complex projects and delivered significant results.

Arkansas, United States

• Worked with on an Agile team supporting the Microsoft Dynamics 365 CRM Sales platform to prioritize the platform backlog and align projects with the strategic goals and vision of the business• Responsible for supporting 3,500+ system users in Sales, Customer Experience, and supporting departments as well as acting in a Lead PO/BA capacity for Global platform updates and new functionality• Analyze current sales processes to determine inefficiencies and evaluate improvements to enhance the end-user experience in the Microsoft Dynamics 365 CRM platform• Gather requirements for projects related to the CRM tool and provide technical requirements and designs to the development team• Work closely with Sr. Vice Presidents of Sales to determine business needs and priorities• Present the current initiatives of the team in the bi-weekly Sales meetings alongside the Senior Leadership throughout the business

North Carolina, United States

As an Analyst for the data delivery team at KP, responsible for seamlessly integrating data from diverse domains such as EMR, claims, membership, pharmacy, and finance into the Azure cloud. My role focuses on enabling the next generation of analytics solutions, with key responsibilities including:• Utilized project management tools such as Jira for efficient task tracking and agile methodologies for iterative development.• Utilized MS Visio to create detailed process flow diagrams, system architecture diagrams, and workflow visualizations, improving team understanding and reducing development time.• Collaborated with testing teams to develop test cases and scenarios, ensuring thorough testing of applications and achieving a 95% test coverage rate.• Applied extensive experience in analyzing large datasets, extracting meaningful insights, and providing actionable recommendations for informed decision-making.• Demonstrated skills in creating compelling visualizations and reports, facilitating effective communication of complex findings to non-technical stakeholders.• Exhibited a strong ability to work collaboratively in cross-functional teams, fostering a cohesive approach to data initiatives and ensuring alignment with business objectives.• Dedicated to staying abreast of industry trends, I proactively optimized analysis processes, contributing to the ongoing improvement of data-driven strategies.• Effectively communicated complex data insights to diverse stakeholders at Kaiser Permanente through interactive Power BI visualizations, facilitating understanding and informed decision-making.• Managed data integration for diverse domains, handling over 50TB of data and achieving a 20% improvement in data quality, resulting in enhanced analytics accuracy.• Implemented analytics solutions at KP, contributing to increase operational efficiency.

Dallas, Texas, United States

• Systematically gathered and documented business Requirements Documents (BRD) and Functional Requirements Documents (FRD), employing a blend of formal and informal sessions. Achieved an improvement in project requirement accuracy, validated by business stakeholders.• Prioritized features with a cost-conscious approach, utilizing brainstorming, scoring, and scaling technical features. Documented priorities in Jiraand cooperated with engineering/design, resulting in a significant reduction in operating budget.• Work together with testers, planned tests/data, and crafted test cases in Jira, resolving bugs to achieve an impressive 98% usability success rate.• Compiled market research and feature findings into clear Excel reports, facilitating stakeholder communication and decision-making

Bengaluru, Karnataka, India

• Part of the talent acquisition team, acquired information and reviewing the number of vacancies• Worked on writing and posting job descriptions on online portals• Reviewed the applications and resumes of applied candidates• Conducted preliminary interviews for the screened candidates and set up an interview for the shortlisted candidates• Maintained a database of technical and non-technical candidates• Followed up with the candidates in completing the coding test and attending the interviews• Contributed towards the strategies in finding the right people for the right job and screening candidates• Communicating with the new hires and giving them the overview of the work culture and values• Following up with the candidates for referrals and involved in ideas for referral bonus• Involved in creating flyers for placements in colleges• Experience using Slack• Scheduled interviews daily and helped onboard avg. of 5 candidates every week for about 10+ roles• Assisted HR manager in data entry and gaining experience with HR software

Dallas, Texas, United States

Mysore, Karnataka, India

• Primarily responsible for operations in advertising and sales promotion• Effective communicator with creative ideas and pay keen attention to details• Designed campaigns for start-ups• Worked with the team for day-to-day social media management for multiple clients• Develop new strategies and promotions for daily social media outreach• Involved in marketing research involving identifying key influencers• Research and assist in developing marketing materials• Coordinated in ticket sales and creative ideas for the invitations• Assist in day-to-day tasks and following up with clients and set up meetings to discuss possible growth• Analyses performance metrics and contributed towards business decisions• Contributed towards Media, sales and Marketing with respect to radio, movie screens and assignments handled by the organization

Masters, Information Technology

Master Of Business Administration - Mba, Business Management And Supply Chain Management

Bachelor Of Business Administration - Bba, Marketing, 75%