Rachel Doyle Email & Phone Number

• Developed a course operations roadmap and managed the yearly lifecycle using Agile methodology.
• Collaborated cross-functionally with customer success, software development, product management and curriculum teams to identify and deliver enhanced operational solutions.
• Partnered with software development on design concepts and product iterations to reduce the manual effort of operational processes by 50%.
• Created and delivered just in time and annual trainings to internal teams, external vendors, and customers.
• Successfully managed 30+ full-time and temporary employees including offshore teams with 25% of temporary employees finding full-time positions in the company.
• Resolved impediments and mitigated risks to ensure on-time delivery of annual projects.

• Advocated and assisted with the curriculum department's change from waterfall project management to the scaled agile framework.
• Analyzed new authoring tools and developed training documentation and best practices for the chosen tools.
• Instituted new ways of working to help decrease manual efforts and increase quality.
• Procured offshore teams to supplement internal staffing to ensure on-time delivery of annual projects.

• Interviewed, on-boarded and managed 30+ full-time and temporary internal employees with 25% of those temporary employees finding full-time employment within the company.
• Ensured successfully completion of 20+ courses on an annual basis by removing impediments and mitigating risks.
• Determined the best practices for integrating content into a proprietary learning management system.
• Assisted with the migration of 500+ courses to a new learning management system.
• Developed and delivered training materials to internal stakeholders.

Baltimore, Maryland Area

• Performed managerial duties on a daily basis, such as communicating with direct reports on projects, resolving resource allocation issues in Microsoft Project, delegating tasks to team members.
• Managed between 5-10 direct reports throughout various times of the year (both remote and in-office employees).
• Conducted interviews in hiring temporary and term of project staff and on-boarded staff accordingly.
• Integraton team lead on curriculum production projects which included the need to make decisions quickly to help meet project due dates.
• Created and maintained process documents for new software and projects.
• Lead and partook in project meetings involving conversations on high-level products.

Baltimore, Maryland Area

• Delegated tasks to Integration Assistants to ensure that projects were completed according to the project schedule. Delegated reviewing tasks to Integration Associates to ensure that data was input accurately into the.
• Worked with third-party external vendors to integrate their curriculum content into LMS platforms.
• Created tutorials and training documents to further the education of employees within the Curriculum Production department.
• Collaborated with project management to ensure successful delivery of 20+ courses annually.
• Hired and on-boarded 30+ temporary employees annually.

Baltimore, Maryland Area

• Reviewed data (such as lesson and assessment content, and media) that was input into the Learning Management System (LMS) by Integration Assistants.
• Created an integration training repository for internal team members and delivered that training to new hires.
• Worked with teachers to correct curriculum errors that were reported in a timely manner.

Baltimore, Maryland Area

• Input data, such as lesson and assessment content, and interactive and static media, into the Learning Management System (LMS).
• Performed administrative duties to support the Curriculum Production team.
• Performed other duties as assigned.

Greater Philadelphia Area

• Collaborated with designers and offshore vendors to develop watches.
• Reviewed trends in jewelry design and color.
• Created and delivered proposals to new and existing clients.

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Fashion Marketing

Associate'S Degree, Fashion Merchandising