Raghav Gupta Email & Phone Number

Bengaluru, Karnataka, India

1. Portfolio Management & Growth Strategy:• Managing a portfolio of B2B enterprise accounts across the US, India, and APAC, ensuring consistent engagement and growth.• Own the end-to-end client journey, driving cross-sell and up-sell opportunities from onboarding through renewal.• Deliver measurable ROI by overseeing product implementations, managing risks, and resolving escalations to ensure client success.2. Strategic Account Management:• Develop and execute SOPs… Show more 1. Portfolio Management & Growth Strategy:• Managing a portfolio of B2B enterprise accounts across the US, India, and APAC, ensuring consistent engagement and growth.• Own the end-to-end client journey, driving cross-sell and up-sell opportunities from onboarding through renewal.• Deliver measurable ROI by overseeing product implementations, managing risks, and resolving escalations to ensure client success.2. Strategic Account Management:• Develop and execute SOPs tailored for retention and expansion, segmenting accounts by revenue, tenure, and potential for personalized service.• Track and analyze KPIs (renewal, adoption, expansion) to ensure exceptional outcomes, while leading strategic account reviews.• Strategize and implement onboarding processes to drive higher post-go-live adoption rates for Convin.3. Data Analytics & Product Innovation:• Advocate for clients by turning their feedback into actionable product improvements, collaborating closely with engineering teams.• Lead Quarterly Business Reviews (QBRs) by leveraging advanced data analytics to extract insights, that enhance long-term client relationships. Show less

Gurugram, Haryana, India

1. Spearheaded strategic pipeline development and key account management:• Target Identification: Identified and targeted high-value enterprise clients in BFSI and telecommunications sectors to expand the sales pipeline.• Relationship Building: Cultivated long-term relationships with key stakeholders to enhance trust and partnership.• Revenue Impact: Successfully generated revenue by exceeding the sales targets by 145%.2. Orchestrated cross-functional team… Show more 1. Spearheaded strategic pipeline development and key account management:• Target Identification: Identified and targeted high-value enterprise clients in BFSI and telecommunications sectors to expand the sales pipeline.• Relationship Building: Cultivated long-term relationships with key stakeholders to enhance trust and partnership.• Revenue Impact: Successfully generated revenue by exceeding the sales targets by 145%.2. Orchestrated cross-functional team collaborations:• Interdepartmental Coordination: Coordinated with the Support and Customer Success teams to ensure seamless project execution.• Enhancement of Customer Engagement: Implemented strategies to improve customer service and engagement, which led to increased client satisfaction and retention.• Process Optimization: Streamlined communication and workflow between teams to enhance efficiency and customer experience.3. Directed and recruited a team of 8 BDRs in an Agile SaaS environment:• Team Leadership: Led and motivated a team of Business Development Representatives (BDRs) to achieve sales targets.• Training and Development: Developed and executed training programs to enhance team skills in CRM and account management.• CRM Strategy Implementation: Leveraged advanced CRM strategies to improve client relationship management and drive sales. Show less

New Delhi, Delhi, India

1. Directed strategic account management for cloud SaaS platforms:• Lead Nurturing: Managed the full sales cycle from lead generation to closing, focusing on cloud SaaS platforms for clients across the US and EMEA regions.• Strategic Planning: Developed and executed strategic plans to drive conversions and increase revenue growth.• Client Relations: Built and maintained strong relationships with clients to ensure continued business and growth.2. Collaborated with Enterprise… Show more 1. Directed strategic account management for cloud SaaS platforms:• Lead Nurturing: Managed the full sales cycle from lead generation to closing, focusing on cloud SaaS platforms for clients across the US and EMEA regions.• Strategic Planning: Developed and executed strategic plans to drive conversions and increase revenue growth.• Client Relations: Built and maintained strong relationships with clients to ensure continued business and growth.2. Collaborated with Enterprise Account Executives:• Support and Coordination: Assisted in generating new business opportunities by providing support and qualified leads to sales executives.• Leveraging Technology: Utilized various cloud technologies to enhance sales strategies and operational efficiency.• Team Collaboration: Worked closely with sales teams to align efforts and maximize outcomes.3. Utilized Salesforce, LinkedIn Sales Navigator, and Outreach:• CRM Analysis: Conducted in-depth CRM analysis to identify trends and opportunities for improvement.• Go-to-Market Strategies: Crafted and implemented effective go-to-market strategies to enhance market reach and penetration.• Achievement of Sales Goals: Successfully increased the account renewal quota by 25%, contributing to overall revenue growth. Show less

Gurugram, Haryana, India

1. Conducted thorough market research:• Market Analysis: Analyzed the educational sector to identify growth opportunities and market trends.• Alignment with Customer Needs: Tailored product offerings to meet the specific needs of the target market.• Strategic Sales Techniques: Utilized upselling and cross-selling strategies to maximize business growth.2) Leadership in Sales Demonstrations and Closures:• Pioneered client demos: Led product demonstrations with… Show more 1. Conducted thorough market research:• Market Analysis: Analyzed the educational sector to identify growth opportunities and market trends.• Alignment with Customer Needs: Tailored product offerings to meet the specific needs of the target market.• Strategic Sales Techniques: Utilized upselling and cross-selling strategies to maximize business growth.2) Leadership in Sales Demonstrations and Closures:• Pioneered client demos: Led product demonstrations with prospective clients, skillfully guiding them through the entire sales cycle from initial contact to final closure.• Customer Retention: Enhanced customer retention by demonstrating the value and effectiveness of products. • Utilization of SAP Sales and Distribution: Leveraged SAP tools to showcase product capabilities and benefits.3. Implemented cross-functional collaborations:• Teamwork with Product and Marketing Teams: Collaborated with product and marketing departments to ensure that client feedback was integrated into product development and marketing strategies.• Focus on Client Satisfaction: Prioritized superior client satisfaction through tailored service offerings and prompt response to client needs.• Expedited Service Delivery: Worked to streamline service delivery processes, reducing wait times and improving client satisfaction. Show less

Mba-Pgpm

Activities and Societies: Core Member of the Alumni Committee One-year full-time residential Executive MBA program focusing on Analytics.

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

Activities and Societies: Basketball, Football, Dramatics, Dance and Robotics. Part of the Student Council Team responsible for organizing.