Senior Customer Success Manager
Current- 1. Portfolio Management & Growth Strategy:
- Managing a portfolio of B2B enterprise accounts across the US, India, and APAC, ensuring consistent engagement and growth.
- Own the end-to-end client journey, driving cross-sell and up-sell opportunities from onboarding through renewal.
- Deliver measurable ROI by overseeing product implementations, managing risks, and resolving escalations to ensure client success.2. Strategic Account Management:
- Develop and execute SOPs… Show more 1. Portfolio Management & Growth Strategy:
- Develop and execute SOPs tailored for retention and expansion, segmenting accounts by revenue, tenure, and potential for personalized service.