I manage all operational aspects of the Managed Services division ensuring excellence in service quality, & customer experience.Supporting 200+ large, medium and small businesses of repute across US and Europe.

• Responsible for developing web optimization strategies, and developing quality standards through out the organization.• Offered business solutions by accurately mapping the requirements and software solutions. • Responsible for carrying out planning and scheduling, to ensure seamless delivery of projects as per the project requirement.• Provided program level implementation plan to achieve 100% timelines & closely managed operations to meet critical project success.•… Show more • Responsible for developing web optimization strategies, and developing quality standards through out the organization.• Offered business solutions by accurately mapping the requirements and software solutions. • Responsible for carrying out planning and scheduling, to ensure seamless delivery of projects as per the project requirement.• Provided program level implementation plan to achieve 100% timelines & closely managed operations to meet critical project success.• Responsible for evaluating E-commerce platform requirement and suggesting optimal solution.• Developed search engine optimization strategies, and overseeing implementation.• Provided sound leadership and guidance to the team for the successful outcome of web projects.• Developed systems to enable complete adherence to quality standards and improving standards.• Provided leadership and guidance for the team to successfully train and guide their next level.• Expert business knowledge in open source CMS like Joomla, Drupal, WordPress, Magento & DotNetNuke. Show less